Front Desk Agent Barcelona

sohohouseco; Barcelona; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Team meal

Soho Friends

Food discount

Room rates

Birthday off

Cowshed discount

Training programs

Benefits platform

Discounts

Job summary

Soho House & Co. Barcelona seeks an enthusiastic Receptionist to ensure a seamless welcome for members and guests. You will deliver a warm first impression, handle calls, manage bookings, and support a smooth day-to-day operation across the House.

Ideal candidates have up to 2 years in a busy venue, strong English and Spanish, and a service-minded attitude. The role offers opportunities to grow with Soho House in a luxury hospitality environment.

Qualifications

• Up to 2 years' experience in a busy high-profile venue.
• Fluent in English and Spanish.
• Reliable, friendly and service-oriented with strong attention to detail.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet members by name and welcome guests in a warm, Soho House style.
• Answer high volume hotel, restaurant and general enquiry calls.
• Maintain reception area, cloakroom and guest lists across spaces.
• Assist guests with coats and items and address concerns in real time.
• Train new hires to Soho House standards, including steps of service.

Skills

Customer service

Attention to detail

Multitasking

Interpersonal communication

Problem solving

Reliability

Organized

Fluent English

Fluent Spanish

Job description

Soho House & Co. - Barcelona

The place...

Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.

As a receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.

You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.

Main Duties

• Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
• Answer high volume of calls for hotel, restaurant, general enquiries, messages for members, reservations.
• Well- versed on standard operating procedures, menus, amenities and pricing.
• Learn about all the different sites and how much Soho House has to offer.
• Maintain a clean, sanitary and safe environment: reception area, desk, cloakroom.
• Manage guest lists, bookings on the floor level, club, roof, pool.
• Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.
• Assist guests by checking/ retrieving their coats and/ or items they left.
• Build a positive relationships with members and guest.
• Communicate and red flag any feedback to the management team.
• Influence a fun and positive atmosphere by being approachable and professional.
• Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.

Requirements

• A successful Receptionist for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.
• Strong attention to details
• Excellent customer service
• Fluent in English and Spanish
• Organised and reliable Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions
• Excellent interpersonal, communication and problem solving skills.

What we are offering?

• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more