French-Speaking CX Specialist — Hybrid in Barcelona

Quince; Barcelona; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

3-week onboarding and training

Set schedule with guaranteed hours

Job summary

Quince in Barcelona is seeking a French-speaking Customer Experience Specialist to deliver high-quality service across phone, chat, email, and social channels. You will solve problems with empathy, guide customers authentically, and share insights to improve our service.

This hybrid role requires 4 days in-office in Barcelona as business needs require, with clear paths for specialization and leadership growth.

Qualifications

• Bilingual in French and English with strong written and spoken communication.
• Minimum 2 years of customer service experience.
• Dedicated remote workspace with reliable internet and quiet environment.

Responsibilities

• Own every customer interaction from start to finish with clarity and care.
• Resolve issues with empathy and turn challenges into positive experiences.
• Navigate tools efficiently while maintaining a human touch.
• Share insights on recurring patterns to improve the experience.
• Become a product expert to guide customers authentically.

Skills

French

English

Customer Service

Job description

Quince in Barcelona is seeking a French-speaking Customer Experience Specialist to deliver high-quality service across phone, chat, email, and social channels. You will solve problems with empathy, guide customers authentically, and share insights to improve our service.

This hybrid role requires 4 days in-office in Barcelona as business needs require, with clear paths for specialization and leadership growth.