German-Speaking CX Team Lead – Barcelona (Hybrid)

Quince

Esplugues de Llobregat

Hybrid

EUR 70,000 - 100,000

Full time

3 days ago

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Benefits offered by this job

Hybrid schedule

Job summary

Quince is seeking a German-speaking Customer Service Team Manager to build and lead our founding German CX team in Barcelona, on a hybrid schedule. You will hire, coach, and develop frontline German-speaking CX Specialists while collaborating across our global CX organization.

Fluency in German and English is required; you will drive measurable business impact by developing talent, embedding rigor, translating insights into action, and leveraging technology to continually improve performance in

Qualifications

At least 4 years of customer experience or support leadership, including managing high-volume, distributed teams.
Fluency in German and English (written and spoken) to coach and communicate across languages.
Strong understanding of CX metrics and ability to drive results using KPIs.

Responsibilities

Build, lead, and develop a Barcelona-based CX team delivering omni-channel experiences.
Collaborate with product, logistics, and marketing to resolve customer pain points and improve processes.
Drive improvement initiatives using data, Test & Learn, and automation to boost performance.
Assist with hiring, onboarding, and training CX Specialists to align with Quince values.