French CX Team Lead - Hybrid in Barcelona

Quince; Bellprat; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Quince is seeking a French‑bilingual Customer Service Team Manager to build and lead the founding French CX team in Barcelona on a hybrid schedule. This hands‑on leadership role focuses on standing up a high‑performing team delivering exceptional service across phone, chat, email and social for our French‑speaking customers.

The role requires fluency in French and English, with responsibilities including hiring, coaching, developing frontline specialists, and collaborating across the global CX

Qualifications

• Fluent in French and English (written and spoken).
• Proven leadership of high‑volume customer service teams.
• Experience with CX metrics and driving results.

Responsibilities

• Lead Barcelona-based CX Specialists delivering omni-channel experiences.
• Elevate team KPIs (CSAT, FCR, Quality, Productivity) through continuous improvement.
• Coach, mentor, and develop frontline agents; hire and onboard as needed.
• Collaborate with product, logistics, and marketing to improve processes.

Skills

French

English

People leadership

Remote team management

CX metrics

Education

Bachelor's degree or higher

Tools

Zendesk

Gladly

Job description

Quince is seeking a French‑bilingual Customer Service Team Manager to build and lead the founding French CX team in Barcelona on a hybrid schedule. This hands‑on leadership role focuses on standing up a high‑performing team delivering exceptional service across phone, chat, email and social for our French‑speaking customers.

The role requires fluency in French and English, with responsibilities including hiring, coaching, developing frontline specialists, and collaborating across the global CX