French-speaking Customer Support | Remote in Portugal | Relocation Provided

Cross Border Talents; Bilbao; Remote; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Remote work within Portugal

Relocation support provided for non-UK

Job summary

Cross Border Talents is seeking a French-speaking Customer Support Specialist to join a Portugal-based project. You will assist French-speaking customers, answer questions, guide them through simple technical issues, and ensure a smooth and positive experience.

The role is remote within Portugal and relocation support is available for eligible candidates. You will communicate in French and English, handle cases, and contribute to a friendly, multinational team.

Qualifications

• Fluent in French with comfortable English communication.
• Customer-service oriented and friendly.
• Good communication and problem-solving skills.
• Organized and detail-oriented.
• Relocation available for eligible candidates.

Responsibilities

• Support customers in French and English.
• Answer questions and assist with technical issues.
• Record and update customer cases accurately.
• Follow up when additional support is needed.
• Help create a friendly and positive customer experience.

Skills

French language

English language

Customer service

Job description

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: French and English

About The Role

We are looking for a French-speaking Customer Support Specialist to join a technology-related customer service project based in Portugal.

You will assist French-speaking customers, answer their questions, guide them through simple technical issues, and make sure they have a smooth and positive experience.

The position is remote within Portugal. Candidates may already be based in Portugal or be open to relocating. Relocation support is available for eligible candidates.

What We Offer

• Competitive salary
• Remote work within Portugal
• Relocation support provided for candidates outside Portugal
• International and multicultural work environment

What You Will Do

• Support customers in French and English
• Answer questions and assist with technical issues
• Guide customers through clear and simple solutions
• Record and update customer cases accurately
• Follow up when additional support is needed
• Help create a friendly and positive customer experience

What We Are Looking For

• Fluent in French and comfortable communicating in English
• Friendly, patient, and customer-focused
• Comfortable using computers and learning new systems
• Good communication and problem-solving skills
• Organized and attentive to detail
• Previous customer service experience is welcome, but not mandatory
• Sales experience is a plus, but not required

Applicants should be fluent in French and English and either currently based in Portugal or hold an EU passport and be open to relocation.