Customer Support Representative (Spanish) - Lisbon, Portugal (Relocation Support)

CB Talents SP; Sevilla; Remote; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Paid training

Health insurance from day one

Company apartment

Job summary

Cross Border Talents is hiring an Operations Customer Expert (Spanish Market) to support customers for a well-known global brand from home in Spain. You’ll start with paid onboarding in English, and enjoy a competitive monthly package and health coverage from day one.

The role involves empathetic multichannel support (phone, email, chat), handling billing and technical issues, and ensuring high customer satisfaction while meeting quality standards.

Qualifications

• Fluency in Castilian Spanish and English (B1)
• Excellent communication and interpersonal skills
• Comfortable with technology and digital platforms
• Empathy, adaptability and attention to detail
• Willingness to work in a fast-paced, team-oriented environment and 24/7 rotating shifts

Responsibilities

• Provide empathetic, professional support via phone, email and chat
• Assist customers with account management, billing and technical troubleshooting
• Explain products, services and features clearly
• Find the right solution quickly to maintain high satisfaction
• Meet quality and performance standards

Skills

Castilian Spanish

English B1

Communication skills

Tech-savvy

Team-oriented

Tools

Phone

Email

Chat

Job description

We're hiring an Operations Customer Expert (Spanish Market) to support customers of a well-known global brand. You'll be their first point of contact, in Spanish, from the comfort of your home.

Why you'll like it

• Paid training (~2 weeks, in English) with full product and tools onboarding
• Work with a recognized international brand
• Multicultural, collaborative team
• Health insurance from day one

What you'll do

• Give empathetic, professional support via phone, e-mail and chat
• Help customers with account management, billing and technical troubleshooting
• Explain products, services and features accurately
• Find the right solution quickly and keep satisfaction high
• Meet quality and performance standards

What we're looking for

• Full fluency in Castilian (Spanish) and English (B1)
• Excellent communication and interpersonal skills
• Comfortable with technology and digital platforms
• Empathy, adaptability and attention to detail
• Comfortable in a fast-paced, team-oriented environment
• Availability for 24/7 rotating shifts (including nights, weekends and holidays)

Compensation (monthly gross, based on 22 working days)

• €1,262.33 total gross per month, including Christmas and holiday allowances (paid monthly) and a meal allowance (€7/day)
• Or, if you choose the company apartment: €1,259.33 total gross package per month, including Christmas and holiday allowances, meal allowance and free accommodation (valued at €200). Cash portion: €1,059.33
• Training allowance: €18.56/day gross, paid for successfully completed training

Contract & conditions

• 12-month fixed term with a 1-month trial period; permanent after 2 years
• 40 hours/week (8h + 1h lunch break), Monday-Sunday rotation
• 22 days of vacation per year (proportional in the first year) + Portuguese public holidays

Accommodation option

Live in a fully furnished, company-rented apartment for at least your first 14 months, with all utilities covered. Available only to candidates currently living more than 100 km from the workplace. Employees only, no pets.