French-Speaking Customer Service Pro (Onsite) Barcelona

Convergys; Barcelona; Presencial; EUR 17.661 - 21.586; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral bonus opportunities

Fully paid training

Career development programs

Descripción de la vacante

Convergys in Barcelona seeks a Customer Service Representative fluent in French and English. You will handle customer interactions across various channels, ensuring high-quality service and solutions. This role offers a full-time permanent contract with a salary of €19,623.94 gross/year, plus bonus opportunities. Comprehensive training and career development programs are also included.

Join a dynamic team that values growth, collaboration, and customer satisfaction!

Formación

• Bilingual or proficient in French with an advanced level of English.
• Good understanding of IT platforms, equipment, and applications.
• Comfortable working in a customer service environment.

Responsabilidades

• Handle incoming customer interactions via phone, email, and other channels.
• Accurately log all interactions and provide timely solutions.
• Identify and escalate complex cases when needed.

Conocimientos

Bilingual in French

Advanced English

Customer care skills

Active listening

Problem-solving

Understanding of IT platforms

Herramientas

Windows

MS Office

Descripción del empleo

Convergys in Barcelona seeks a Customer Service Representative fluent in French and English. You will handle customer interactions across various channels, ensuring high-quality service and solutions. This role offers a full-time permanent contract with a salary of €19,623.94 gross/year, plus bonus opportunities. Comprehensive training and career development programs are also included.

Join a dynamic team that values growth, collaboration, and customer satisfaction!