French-Speaking Customer Advocate — Remote (Sports)

cnx; Barcelona; A distancia; EUR 15.000 - 17.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Remote work in Spain

Referral bonus

Paid training

Career development

Descripción de la vacante

Customer Representative (French-speaking) – Remote, in the Sports industry, with 30 hours/week in Spain. You will handle inbound/outbound customer contacts and maintain high satisfaction while upholding brand standards.

Join a global team, receive full training, and enjoy referral bonuses and ongoing career development opportunities. Fluency in French and advanced English required for success in this role.

Formación

• Proficient or bilingual in French plus an advanced level of English.
• Self-motivated, team player and supportive person.
• Active listening and comprehension skills.
• Outgoing and open minded attitude.
• Excellent written communication skills.
• Customer-focused attitude.
• Goal oriented mindset.

Responsabilidades

• Provide first class customer satisfaction at all times and support customers.
• Handle incoming customer contacts via telephone and e-mail; log calls and follow ups.
• Make outbound contacts via phone or email and update the tracking system.
• Ensure correct presentation of customer’s corporate and brand images in interactions.
• Enrich and localize knowledge base from new contacts.

Conocimientos

French language

Advanced English

Customer service

Team player

Communication

Descripción del empleo

Customer Representative (French-speaking) – Remote, in the Sports industry, with 30 hours/week in Spain. You will handle inbound/outbound customer contacts and maintain high satisfaction while upholding brand standards.

Join a global team, receive full training, and enjoy referral bonuses and ongoing career development opportunities. Fluency in French and advanced English required for success in this role.