French-Speaking Customer Experience Specialist — Barcelona

CNX; Barcelona; Presencial; EUR 20.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time hours

Bonus potential

Central Barcelona office

Onboarding training

Career development

Descripción de la vacante

Concentrix is seeking a Customer Service Representative (French-speaking) on-site in Barcelona to join our team in the sport clothing industry. You will handle inquiries by phone, email, and chat, maintain product knowledge, and ensure SLA targets are met.

We offer full-time hours, training, and opportunities for career development; English and French language requirements apply; central Barcelona office; competitive salary with bonus potential.

Formación

• French and English proficiency with high communication skills.
• Strong customer care experience or aptitude.
• Ability to listen to and understand customer needs.
• Ability to take ownership of calls and escalate when needed.

Responsabilidades

• Handle incoming customer contacts via telephone, email, chat or other alerts and resolve requests.
• Log call details and provide responses within SLA.
• Maintain product and application knowledge for customers.
• Ensure contractual SLA is maintained.

Conocimientos

French-English bilingual

Customer service

Communication

Problem solving

Descripción del empleo

Concentrix is seeking a Customer Service Representative (French-speaking) on-site in Barcelona to join our team in the sport clothing industry. You will handle inquiries by phone, email, and chat, maintain product knowledge, and ensure SLA targets are met.

We offer full-time hours, training, and opportunities for career development; English and French language requirements apply; central Barcelona office; competitive salary with bonus potential.