Floor Manager - Puerto Banus

Golden Goose Group; Marbella; On-site; EUR 24,000 - 32,000; Full time

Job summary

Golden Goose Group is seeking a Floor Manager to join our store team in Marbella’s Puerto Banus. You will lead customer experience initiatives, train staff, drive in-store and online sales, and maintain brand standards.

The role reports to the Store Manager and focuses on delivering exceptional service and targeted sales results. Fluency in Spanish and English is essential, with a strong retail background and a team-oriented mindset.

Qualifications

• Fluency in Spanish and English; additional languages are a plus.
• Retail sales experience, preferably in a similar role.
• Strong communication skills and active listening.
• Problem solving and sound decision making.
• Team player with collaborative spirit and goal orientation.
• Location: Puerto Banus, Marbella

Responsibilities

• Collaborate with Management to achieve sales objectives and monitor KPIs.
• Guide the team to meet commercial targets while ensuring customer satisfaction.
• Assist customers with product information and upsell/cross-sell.
• Provide customer insights on pricing and store services.
• Build strong customer relationships and drive community engagement.
• Drive omni-channel sales using all available tools and technology.
• Coordinate clienteling activities with the CRM department.
• Train staff on GG collections and onboarding.
• Oversee daily store operations including opening/closing and cash handling.
• Ensure GDPR and health & safety compliance; staff IT tool training

Skills

Spanish fluency

English fluency

Customer service

Sales experience

Team player

Tools

Golden App

Sales Force

Xstore

Stealth

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

The candidate will join the store team located in Puerto Banus.

The position will report directly to the Store Manager.

MISSION

The Floor Manager supports the management team in organizing, planning, and implementing strategies to achieve sales goals. They provide excellent customer service by assisting customers, addressing questions, and resolving any issues. The Floor Manager also helps monitor sales performance and assists with team training when needed.

Essential duties and responsibilities

• Collaborate closely with the Management to achieve sales objectives by implementing sales strategies and monitoring main sales KPI’s
• Support the Management in guiding the team in order to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standard
• Actively participate in the sales process and in customer interaction by providing detailed product information, suggesting complementary items, and implementing up-selling and cross-selling strategies
• Support the team in providing customer insight about pricing and timing of all store services available
• Enhance customer satisfaction and ensure strong customer relationships are built, through constant follow up with the team, by listening customer feedback, and building personalized customer experiences
• Build relationships with our community and act as a Brand Ambassador and as an example for the team by engaging in customer interactions
• Ensure a high level of customer satisfaction, driving database development, and ensuring that customers are properly registered on the Golden App for effective customer segmentation and profiling
• Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology
• Ensure that the team proactively manage clienteling activities in coordination with CRM department
• Acting as a brand ambassador, convey the brand’s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards to boost sales
• Is always prepared on training manual on all GG collections and categories and is able to train the team
• Support and inspire the new staff throughout the onboarding experience
• Assist the Management in overseeing and supervising daily store operations, including opening and closing procedures, security measures, returns, cash handling operations and maintaining compliance with GDPR and health & safety standards
• Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware.

Key requirements

• Fluency in Spanish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Sales background: previous experience preferably in retail sector in similar role
• Strong communication skills, with the ability to listen actively and engage thoughtfully
• A problem solver who can identify issues, evaluate solutions, and make informed decisions
• A team player who values collaboration and can work towards common goals
• Effective time management, prioritizing tasks efficiently
• Location: Puerto Banus

Please be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy: https://iaagmj.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/GG/pages/20039 Should you need any futher information, please feel free to get in touch [e-mail].

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.