Store Floor Leader — Customer Experience & Sales

Golden Goose Group; Marbella; Sur place; EUR 24 000 - 32 000; Plein temps

Résumé du poste

Golden Goose Group is seeking a Floor Manager to join our store team in Marbella’s Puerto Banus. You will lead customer experience initiatives, train staff, drive in-store and online sales, and maintain brand standards.

The role reports to the Store Manager and focuses on delivering exceptional service and targeted sales results. Fluency in Spanish and English is essential, with a strong retail background and a team-oriented mindset.

Qualifications

• Fluency in Spanish and English; additional languages are a plus.
• Retail sales experience, preferably in a similar role.
• Strong communication skills and active listening.
• Problem solving and sound decision making.
• Team player with collaborative spirit and goal orientation.
• Location: Puerto Banus, Marbella

Responsabilités

• Collaborate with Management to achieve sales objectives and monitor KPIs.
• Guide the team to meet commercial targets while ensuring customer satisfaction.
• Assist customers with product information and upsell/cross-sell.
• Provide customer insights on pricing and store services.
• Build strong customer relationships and drive community engagement.
• Drive omni-channel sales using all available tools and technology.
• Coordinate clienteling activities with the CRM department.
• Train staff on GG collections and onboarding.
• Oversee daily store operations including opening/closing and cash handling.
• Ensure GDPR and health & safety compliance; staff IT tool training

Connaissances

Spanish fluency

English fluency

Customer service

Sales experience

Team player

Outils

Golden App

Sales Force

Xstore

Stealth

Description du poste

Golden Goose Group is seeking a Floor Manager to join our store team in Marbella’s Puerto Banus. You will lead customer experience initiatives, train staff, drive in-store and online sales, and maintain brand standards.

The role reports to the Store Manager and focuses on delivering exceptional service and targeted sales results. Fluency in Spanish and English is essential, with a strong retail background and a team-oriented mindset.