Floor Manager — Luxury Retail & Customer Experience

Golden Goose; Marbella; On-site; EUR 26,000 - 42,000; Full time

Job summary

Golden Goose in Marbella, Spain, is seeking a Floor Manager to join the store team in Puerto Banus. The role reports to the Store Manager and focuses on achieving sales goals while delivering exceptional customer service.

You will lead the team in daily operations, clienteling, and brand presentation, ensuring GDPR and safety standards. Fluency in Spanish and English, plus retail experience, are essential for success.

Qualifications

• Fluency in Spanish and English required.
• Experience in retail or similar role.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced store.

Responsibilities

• Collaborate with management to achieve sales objectives and monitor KPIs.
• Guide team to achieve targets and ensure customer satisfaction.
• Engage in sales processes, provide product information, upsell and cross-sell.
• Assist with CRM, clienteling, and database development.
• Maintain store presentation and brand image.
• Oversee daily operations, opening/closing, cash handling, GDPR compliance.
• Train staff on GG collections and onboarding.

Skills

Fluent Spanish

Fluent English

Retail Experience

Communication Skills

Team Player

Time Management

Job description

Golden Goose in Marbella, Spain, is seeking a Floor Manager to join the store team in Puerto Banus. The role reports to the Store Manager and focuses on achieving sales goals while delivering exceptional customer service.

You will lead the team in daily operations, clienteling, and brand presentation, ensuring GDPR and safety standards. Fluency in Spanish and English, plus retail experience, are essential for success.