Floor Manager (EN/FR) - Customer Experience Lead

Konecta; Barcelona; On-site; EUR 34,000 - 48,000; Full time

Benefits offered by this job

Permanent contract

Sea views office

Health insurance discount

Training opportunities

Job summary

Konecta Barcelona is seeking an experienced Floor Manager with native/bilingual English and French to lead a large customer-service team and maintain top-tier service levels. You will supervise 10 supervisors, drive performance, coach staff, coordinate with the client, and ensure processes and reporting meet expectations.

The role offers a permanent contract and a modern office with sea views in Barceloneta.

Qualifications

• Proven experience in team management within a customer service environment.
• Excellent verbal and written communication skills.
• Ability to multitask and solve problems quickly and effectively.
• Natural leadership with the ability to motivate and inspire a team.
• Strong command of office tools and management software.
• Proficiency in English, French and Spanish.

Responsibilities

• Supervise and motivate a large team of 10 supervisors.
• Ensure performance targets are met while maintaining service quality.
• Analyze KPIs and monitor team results, applying innovative strategies to drive continuous improvement.
• Support the professional growth of team members through ongoing coaching and development.
• Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations.
• Maintain regular communication with other team leaders and upper management to ensure alignment on objectives.
• Act as a go-to person and reference for the entire team when challenges arise.
• Ensure consistent adherence to company policies and procedures.
• Organize and lead progress and goal-setting meetings with the client, provide continuous feedback, and write detailed reports.

Skills

Team management

Communication skills

Multitasking

Leadership

Office tools

English French Spanish

Tools

Management software

Job description

Konecta Barcelona is seeking an experienced Floor Manager with native/bilingual English and French to lead a large customer-service team and maintain top-tier service levels. You will supervise 10 supervisors, drive performance, coach staff, coordinate with the client, and ensure processes and reporting meet expectations.

The role offers a permanent contract and a modern office with sea views in Barceloneta.