Flemish Speaker - Customer Success Manager, SaaS & Auto

MotorK; Madrid; Presencial; EUR 40.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation support package

Meal Vouchers 8€

ECO Vouchers

Hospitalisation Insurance

Mobile phone and SIM

Onsite gym

Descripción de la vacante

MotorK is seeking a Customer Success Manager who speaks Flemish to own the client lifecycle from onboarding to go-live and ongoing adoption. The role requires coordinating with cross-functional teams to translate client needs into actionable delivery briefs and to drive upsell opportunities.

You will manage relationships with automotive dealers, report on key metrics, and help reduce churn while aligning with the DealerK methodology. Relocation to Belgium is involved in a hybrid setup.

Formación

• Native Flemish speaker; fluency in French and English.
• Experience in Sales, Account Management, or Customer Success, ideally SaaS or digital product.
• Knowledge of digital marketing strategy and web technologies (CMS, SEO).
• Strong project management and stakeholder management skills.

Responsabilidades

• Own the customer onboarding journey from contract to go-live and ensure alignment with dealer’s digital strategy.
• Manage lifecycle as primary reference point for clients; translate requirements into briefs and coordinate delivery.
• Drive adoption, prevent churn, and execute upsell/cross-sell activities to meet revenue goals.
• Track key metrics like NPS, retention, time-to-go-live, and product adoption.

Conocimientos

Flemish speaker

Fluent French

Fluent English

SaaS knowledge

Digital marketing knowledge

Account management

Customer Success

Descripción del empleo

MotorK is seeking a Customer Success Manager who speaks Flemish to own the client lifecycle from onboarding to go-live and ongoing adoption. The role requires coordinating with cross-functional teams to translate client needs into actionable delivery briefs and to drive upsell opportunities.

You will manage relationships with automotive dealers, report on key metrics, and help reduce churn while aligning with the DealerK methodology. Relocation to Belgium is involved in a hybrid setup.