Customer Success Manager - Automotive SaaS & Growth

MotorK; Madrid; Híbrido; EUR 40.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Meal vouchers 8€/day

ECO vouchers

Hospitalisation insurance

Mobile phone & SIM

Onsite Milan onboarding

Descripción de la vacante

MotorK is seeking a Customer Success Manager to join our team in Antwerp, Belgium. The role focuses on end-to-end account management, onboarding, and client growth across our SaaS and digital marketing products for automotive dealers.

The successful candidate will liaise with Delivery, Sales and Product teams, drive adoption, manage cross-functional delivery, and support upsell strategies. Relocation to Belgium is required. Hybrid work arrangement with some field activity.

Formación

• Experience in account management or customer success in SaaS or digital product environments.
• Knowledge of B2B automotive dealer sector and web technologies.
• Project management mindset to bridge business needs and delivery teams.

Responsabilidades

• Serve as the primary reference point for clients throughout their lifecycle.
• Own onboarding from contract to go-live ensuring alignment with dealer's digital strategy.
• Translate client requirements into delivery briefs and manage cross-functional execution.
• Drive adoption, prevent churn, and upsell/cross-sell to hit revenue goals.
• Provide ongoing digital marketing, lead generation and lead management support using the DealerK Method.
• Track KPIs like NPS, retention, go-live time, and product adoption.

Conocimientos

Account management

Onboarding

Sales

Customer Success

SaaS

Digital marketing

Stakeholder management

Descripción del empleo

MotorK is seeking a Customer Success Manager to join our team in Antwerp, Belgium. The role focuses on end-to-end account management, onboarding, and client growth across our SaaS and digital marketing products for automotive dealers.

The successful candidate will liaise with Delivery, Sales and Product teams, drive adoption, manage cross-functional delivery, and support upsell strategies. Relocation to Belgium is required. Hybrid work arrangement with some field activity.