Fleet Hospitality & Training Director

Celebrity Cruises; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Celebrity Cruises seeks a skilled L&D professional to design and implement shipboard training programs tailored to our hospitality operations. You will work with L&D/HR partners to drive quality service, guest satisfaction, and crew performance across the fleet.

Strong coaching, reporting, and communication skills are essential to elevate the retreat program standards. This role focuses on targeted improvements identified from Forbes assessments and internal evaluations, with cross-department

Formación

• 3+ years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service.
• Experience in designing, building and implementing training programs for shipboard operations.
• Knowledge of needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation methods.
• Advanced knowledge of coaching, mentoring, and performance consulting.

Responsabilidades

• Collaborates with L&D/HR partners to develop tailored training based on identified opportunities.
• Influences Forbes Travel Guide Quality Assessments and Global Partner Ratings fleet-wide.
• Identify opportunities from observations and prior reports to provide targeted support to owners and department leaders.
• Submit post-visit elevation planning reports to Executive Committee and onboard owners.
• Ensure consistent delivery of the Retreat Program service standards, setups, and SOPs for the suite experience.
• Foster cross-department communication and a holistic approach.
• Owns Self-Evaluation 5-star Performance Platform and leverages fleet data to identify opportunities.

Conocimientos

Hospitality experience

Training program design

Personalized service knowledge

Coaching & mentoring

Communication skills

English language

Report writing

Descripción del empleo

Celebrity Cruises seeks a skilled L&D professional to design and implement shipboard training programs tailored to our hospitality operations. You will work with L&D/HR partners to drive quality service, guest satisfaction, and crew performance across the fleet.

Strong coaching, reporting, and communication skills are essential to elevate the retreat program standards. This role focuses on targeted improvements identified from Forbes assessments and internal evaluations, with cross-department