Fire & Security Tech Support Engineer (Madrid)

Kidde Global Solutions; Madrid; On-site; EUR 40,000 - 45,000; Full time

Job summary

Kidde Global Solutions in Madrid is seeking a Technical Support Specialist to deliver high-quality technical assistance for Aritech security systems, including intrusion, access control and video solutions. The role covers installation, configuration, operation, and maintenance with a strong focus on customer satisfaction.

The position requires deep technical knowledge, the ability to train customers and partners, and collaboration with Sales, Pre-sales, Product Management and R&D to improve

Qualifications

• Degree in Engineering, Electronics, IT, or a related technical field (or equivalent experience).
• Proven experience in technical support, preferably within the electronic security industry.
• Strong knowledge of intrusion alarm systems, access control, and/or CCTV solutions.

Responsibilities

• Provide professional technical support to customers and partners via phone, email, and remote access tools.
• Diagnose, analyze, and resolve product-related issues efficiently.
• Document issues, root causes, and solutions for knowledge sharing and continuous improvement.
• Deliver technical training sessions to customers, distributors, and internal stakeholders.

Skills

Technical support

Intrusion systems knowledge

Access control

IP networking

Customer focus

Communication skills

Education

Degree in Engineering, Electronics, IT, or related field

Job description

Kidde Global Solutions in Madrid is seeking a Technical Support Specialist to deliver high-quality technical assistance for Aritech security systems, including intrusion, access control and video solutions. The role covers installation, configuration, operation, and maintenance with a strong focus on customer satisfaction.

The position requires deep technical knowledge, the ability to train customers and partners, and collaboration with Sales, Pre-sales, Product Management and R&D to improve