Service Application Engineer — Hybrid (Madrid)

Verisure; Madrid; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid model

Lunch provided

Dynamic and vibrant environment

International stakeholder projects

Team buildings

Learning and training programs

Job summary

Verisure is seeking a Service Application Engineer in Madrid to support the applications behind its smart alarm services. You will ensure availability, reliability, and performance of critical apps, work with cross-functional teams, and drive automation in a fast-paced, production-critical environment.

You will collaborate with development, infrastructure, and security teams to improve scalability and resilience, analyze logs and metrics, and contribute to DR and best practices.

Qualifications

• 3+ years in IT Operations Support, Application Support, Service Engineering, SRE, or similar roles.
• Bachelor's in Telecommunications, Systems Engineering, Computer Science, or related studies.

Responsibilities

• Ensure the availability, reliability, and performance of business-critical applications and services.
• Monitor, troubleshoot, and resolve production incidents to minimize service disruption.
• Drive automation and continuous improvement initiatives to enhance operational efficiency.
• Collaborate with development, infrastructure, and security teams to improve system scalability, resilience, and protection.
• Analyze logs, metrics, and system behavior to identify root causes and optimize performance.
• Maintain technical documentation and contribute to disaster recovery and operational best practices.

Skills

Kubernetes

Kafka

Linux

Scripting

Observability

SQL

Root cause

Automation

English

Education

Bachelor's degree in Telecommunications/CS

Tools

ELK

OTel

Kafka

Job description

Verisure is seeking a Service Application Engineer in Madrid to support the applications behind its smart alarm services. You will ensure availability, reliability, and performance of critical apps, work with cross-functional teams, and drive automation in a fast-paced, production-critical environment.

You will collaborate with development, infrastructure, and security teams to improve scalability and resilience, analyze logs and metrics, and contribute to DR and best practices.