Fintech Client Support Specialist - Trading & Data

Infront; Madrid; Híbrido; EUR 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & wellbeing programme

Holiday entitlement

Remote work 2 days/week

Learning & development resources

International team culture

Office in Madrid

Descripción de la vacante

Infront is seeking a Client Service Specialist to partner with professional clients including banks, brokers, and financial institutions, delivering exceptional support for our trading and market data solutions.

You will combine knowledge of financial markets with strong technical problem-solving skills, becoming the go-to expert for resolving complex issues, improving client outcomes, and contributing to fintech evolution.

Formación

• Basic understanding of financial products or market data platforms and eagerness to learn Infront’s software.

Responsabilidades

• Be the first point of contact for clients, delivering fast, professional support across phone, email, and chat
• Troubleshoot and resolve trading, market data, and technical issues, often at first contact
• Own support cases end-to-end, ensuring smooth resolution and clear communication
• Escalate complex issues with clear, well-documented tickets (JIRA) when needed
• Keep accurate case records and share knowledge across teams
• Support client onboarding, training, and product enablement
• Build strong client relationships by understanding their workflows and needs
• Collaborate with Product, Dev, Ops, Sales, and Account teams to drive great outcomes
• Assist with product testing, releases, and quality checks before go-live
• Gather client feedback to improve products and services
• Contribute to documentation, knowledge bases, and best practices

Conocimientos

Interpersonal skills

English fluent

Customer service

Independent work

Prioritization

Problem solving

Herramientas

JIRA

Descripción del empleo

Infront is seeking a Client Service Specialist to partner with professional clients including banks, brokers, and financial institutions, delivering exceptional support for our trading and market data solutions.

You will combine knowledge of financial markets with strong technical problem-solving skills, becoming the go-to expert for resolving complex issues, improving client outcomes, and contributing to fintech evolution.