Lead Technical Support Manager – Fintech & API Excellence

PayXpert; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Free language courses

Employee referral bonus program

Descripción de la vacante

PayXpert is seeking a Technical Customer Support Manager to lead a multi-level support function in a dynamic fintech environment. The role involves overseeing customer incidents, engaging in technical troubleshooting, and ensuring high standards of service throughout the customer lifecycle. The ideal candidate will have a Bachelor's degree, extensive technical support experience, and fluency in English.

The position offers a competitive salary package, flexible working hours, and opportunities for continuous learning in a diverse and collaborative setting across Spain, France, and the UK.

Formación

• 6–8+ years of experience in technical support, integrations, or fintech environments.
• 3–5+ years of experience managing customer support or technical teams.
• Experience in high-growth or international environments is a strong plus.

Responsabilidades

• Lead and develop a multi-level customer support function.
• Oversee resolution of customer incidents efficiently.
• Act as a senior point of escalation for complex technical cases.
• Engage in technical troubleshooting when needed.

Conocimientos

Technical troubleshooting

Cross-functional collaboration

Incident management

APIs and integration patterns

Fluent English

Root cause analysis

Educación

Bachelor’s degree in Computer Science, Engineering, or related field

Herramientas

Support tools

CRMs

Ticketing systems

Descripción del empleo

PayXpert is seeking a Technical Customer Support Manager to lead a multi-level support function in a dynamic fintech environment. The role involves overseeing customer incidents, engaging in technical troubleshooting, and ensuring high standards of service throughout the customer lifecycle. The ideal candidate will have a Bachelor's degree, extensive technical support experience, and fluency in English.

The position offers a competitive salary package, flexible working hours, and opportunities for continuous learning in a diverse and collaborative setting across Spain, France, and the UK.