FinTech Client Support Specialist – Hybrid/Remote

Infront; Madrid; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Health & wellbeing

Holiday entitlement

Hybrid work

Learning resources

Culture & international team

Job summary

Infront, a leading fintech provider, is expanding its Madrid office and seeking a Client Service Specialist to support professional clients including banks and financial institutions. You will combine market knowledge with technical problem-solving to maximise product value and resolve complex issues, becoming the go-to expert for client outcomes.

You will help with onboarding, training, and knowledge sharing, building strong relationships and collaborating with Product, Dev, Ops, Sales, and

Qualifications

• Fluent in English, both written and spoken.
• Excellent interpersonal and communication skills.
• Ability to work independently and manage a caseload of support tickets.
• Strong customer service orientation with the capability to provide first-level support.
• Proven problem-solving skills with an analytical approach to issue resolution.

Responsibilities

• Be the first point of contact for clients, delivering fast, professional support across phone, email, and chat.
• Troubleshoot and resolve trading, market data, and technical issues, often at first contact.
• Own support cases end-to-end, ensuring smooth resolution and clear communication.
• Escalate complex issues with clear, well-documented tickets (JIRA) when needed.
• Keep accurate case records and share knowledge across teams.
• Support client onboarding, training, and product enablement.
• Build strong client relationships by understanding their workflows and needs.
• Collaborate with Product, Dev, Ops, Sales, and account teams to drive great outcomes.
• Assist with product testing, releases, and quality checks before go-live.
• Gather client feedback to improve products and services.
• Contribute to documentation, knowledge bases, and best practices.

Skills

Fluent English

Interpersonal skills

Customer service

Problem-solving

Independence

Tools

JIRA

Job description

Infront, a leading fintech provider, is expanding its Madrid office and seeking a Client Service Specialist to support professional clients including banks and financial institutions. You will combine market knowledge with technical problem-solving to maximise product value and resolve complex issues, becoming the go-to expert for client outcomes.

You will help with onboarding, training, and knowledge sharing, building strong relationships and collaborating with Product, Dev, Ops, Sales, and