Finnish-Speaking Global Customer Support Specialist

Teleperformance Spain; Barcelona; Presencial; EUR 20.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Multicultural environment

Modern offices near Glories

Training and coaching

Career growth opportunities

Descripción de la vacante

Teleperformance Spain in Barcelona is seeking a customer support advisor for Booking to understand and identify customer needs, listen actively, respond, and mediate between international travellers and accommodations suppliers. You will handle inquiries about service, payment and technical requirements via email and phone, using your communication skills and problem-solving mindset.

The role is a temporary contract, 38.5h/week, with 27 working days of holidays and a modern multicultural office

Formación

• Finnish C2 level and advanced English required.
• Excellent communication and inter-personal skills both written and spoken.
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• Problem-solving and solution-driven mentality.
• Positive, motivated mindset to handle tricky customer problems.
• Goal-oriented work approach.
• Open mind to changing priorities and processes.
• Affinity with Accommodation platforms.
• Experience in customer service or contact centre environments valued.

Responsabilidades

• Understand and identify customer needs and act as mediator between travellers and accommodation suppliers.
• Listen, respond and mediate between international travellers and accommodation suppliers while ensuring high service levels.
• Clarify inquiries about service, payment and technical requirements, providing accurate information via email and phone.

Conocimientos

Finnish C2

Advanced English

Communication skills

CRM tools

Office 365

Problem solving

Team player

Goal oriented

Adaptable

Accommodation platforms

Herramientas

Office 365

CRM Database

Internal platforms

Descripción del empleo

Teleperformance Spain in Barcelona is seeking a customer support advisor for Booking to understand and identify customer needs, listen actively, respond, and mediate between international travellers and accommodations suppliers. You will handle inquiries about service, payment and technical requirements via email and phone, using your communication skills and problem-solving mindset.

The role is a temporary contract, 38.5h/week, with 27 working days of holidays and a modern multicultural office