Field Services Engineer

MGI; Barcelona; Remote; EUR 42,000 - 64,000; Full time

Job summary

MGI is seeking a skilled Field Service Engineer to provide on-site and remote support for NGS instruments across clinical sites. You will troubleshoot, repair, and maintain advanced sequencing systems, ensuring peak performance while collaborating with cross-functional teams to improve service quality and customer experience.

The role requires travel within Spain, fluency in the local language and English, and a background in electro-mechanical systems.

Qualifications

• Bachelor’s degree in engineering or related field.
• Experience servicing electro-mechanical systems.
• Knowledge of local language and strong English both written and verbal.

Responsibilities

• Troubleshoot, repair, and perform preventive maintenance on NGS instruments.
• Install and decommission sequencing systems at clinical sites.
• Maintain accurate documentation of service activities.
• Coordinate service tasks with site personnel and ensure smooth operation.
• Provide technical phone support and customer assistance.
• Train colleagues and partners on system maintenance.
• Develop and update service instruction documentation.
• Suggest design improvements to enhance reliability and user experience.
• Adhere to safety policies and procedures.
• Support manufacturing operations as needed.

Skills

Field service engineering

Electro-mechanical systems

Diagnostics

Customer service

Education

Bachelor's degree in engineering

Tools

MS Office

Job description

MGI Tech Co., Ltd. (MGI), a subsidiary of BGI Group, is committed to enabling effective and affordable healthcare solutions for all. MGI produces sequencing devices, equipment, consumables, and reagents based on its proprietary technology to support lifescience research, medicine, and healthcare. MGI’s multi-omics platforms include genetic sequencing and Liquid Handling. It aims to develop and promote advanced life science tools for future healthcare by providing real-time, comprehensive, life-long solutions.

Job Summary

We are seeking a skilled and customer-oriented Field Service Engineer to provide both onsite and remote service and support for our customers. In this role, you will troubleshoot and maintain Next-Generation Sequencing (NGS) instruments, ensuring optimal system performance. You will also collaborate with various teams to enhance service quality and customer experience.

Responsibilities:

• Troubleshoot, repair, and perform preventive maintenance on NGS sequencing systems following documented procedures.
• Install and decommission NGS sequencing systems at clinical sites in compliance with established protocols.
• Maintain accurate documentation of service activities.
• Coordinate service tasks with site personnel and ensure smooth operation.
• Provide technical phone support and assistance to customers.
• Assist in resolving technical issues before sequencing system installations.
• Train colleagues and partners on NGS sequencing system maintenance and servicing.
• Develop and update service instruction documentation.
• Recommend design improvements to enhance system reliability, serviceability, and user experience.
• Adhere to all safety policies and procedures.
• Support manufacturing operations as required.
• Perform additional duties as assigned.
• Handle confidential information: Manage and maintain sensitive and confidential information, ensuring it is handled securely and in compliance with the organization's policies and procedures.
• Maintain confidentiality: Uphold strict confidentiality in dealing with sensitive information, including personnel matters,legal documents, financial data, contracts, and other proprietary information.

Requirements:

• Education: Bachelor’s degree in engineering, Science, or a related field, or equivalent experience.
• Experience: Proven experience in servicing electro-mechanical systems; prior experience with medical devices is a plus.
• Technical Skills: Ability to diagnose and repair complex electro-mechanical systems.
• Soft Skills: Strong organizational, time management, and communication skills (both written and verbal).
• Customer Focus: Outstanding customer service skills with a professional demeanor.
• Software Proficiency: Competency in Microsoft Office applications (Word, Excel, Outlook).
• Attention to Detail: Ability to strictly follow procedures without deviation.
• Travel Requirement: Willingness to travel
• Knowledge of the local language is mandatory, along with good English skills (both written and verbal).
• Location: Madrid or Barcelona

What we offer:

• Fully remote work, providing the flexibility needed in today’s world.
• A dynamic and mission-driven work environment.
• A collaborative environment that encourages creativity and innovation.
• Supportive colleagues are committed to your professional growth.

We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: https://en.mgi-tech.com/about/privacy/