Field Service Engineer - Lab Equipment Upgrades & Support

Abbott; España; Remote; EUR 40,000 - 56,000; Full time

Job summary

Abbott is seeking a Field Service Engineer to perform planned maintenance, hardware and software upgrades, and assist with installations and deinstallations. The role includes delivering first-line service and traveling within the service area, with emphasis on customer satisfaction.

You will work in a clinical/lab environment, leveraging technical expertise in medical equipment, and you must communicate clearly with laboratory staff while maintaining high service KPIs.

Qualifications

• Bachelor's/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology preferred.
• Proven track record in a similar position with management and customer references.
• Successful engagement with customers, specifically laboratory staff.
• Technical expert for product line responsibility.
• Strong communication skills.
• Ability to identify and drive resolution of issues.
• Strong experience in the use of analytical tools and software.
• Good computer skills.

Responsibilities

• Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
• Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Travel within the service area.

Skills

Strong communication

Analytical tools

Software

Computer skills

English skills

Education

Bachelor's/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology

Job description

Abbott is seeking a Field Service Engineer to perform planned maintenance, hardware and software upgrades, and assist with installations and deinstallations. The role includes delivering first-line service and traveling within the service area, with emphasis on customer satisfaction.

You will work in a clinical/lab environment, leveraging technical expertise in medical equipment, and you must communicate clearly with laboratory staff while maintaining high service KPIs.