Field Service Engineer

Merck Life Science; Madrid; Presencial; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

Merck Life Science is seeking a Field Engineer to perform service activities across a defined geographic area. The role involves installing, troubleshooting, and maintaining a wide range of products and equipment, and identifying and repairing failures.

You will work with internal and external stakeholders to drive service excellence and support go-to-market strategies. The ideal candidate holds a technical degree, has 1–3 years of field experience, and is fluent in English and Spanish.

Formación

• Technical degree is required.
• 1–3 years of field experience or related area.
• Fluent in English and Spanish.
• Familiar with field concepts, practices, and procedures.
• Proactive to promote service activities, products and solutions.

Responsabilidades

• Install, troubleshoot and maintain equipment and products.
• Identify, analyze and repair product failures; order and replace parts as needed.
• Drive service activity strategy and support go-to-market with a strong Service Excellence value.
• Coordinate with Inhouse Service Center or senior technical staff on assignments.

Conocimientos

Fluent English

Fluent Spanish

Field service experience

Proactive promotion

Educación

Technical degree

Descripción del empleo

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role : The function of the Field Engineer is to perform the service activity strategy, acting as the mobile Field Service Engineer on an assigned geographical Service area. He has to perform assigned Work. The Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. Identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

He is working with all personnel contacts, internally and externally, to drive the “go to market strategy” with a high \"Service Excellence value\". Perform assignments as directed by Inhouse Service Center or senior technical staff.

Who You Are

• Technical degree
• 1 - 3 years of experience in the field or in a related area.
• You are fluent in English and Spanish
• You are familiar with a variety of the field’s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
• Be proactive to promote Service activities, products and solutions, lead generation

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!