Field Service Engineer

Merck Life Science; Madrid; Remote; EUR 32,000 - 45,000; Full time

Job summary

Merck Life Science is seeking a Field Engineer to execute the service activity strategy across an assigned geographic area. You will install, troubleshoot and maintain a wide range of products, identify and repair failures, and order parts as needed.

This is a permanent role with 100% remote work and a focus on delivering service excellence. Ideal candidates have a technical degree, 1–3 years in the field, and fluency in English and Spanish.

Qualifications

• Technical degree or engineering background required.
• 1–3 years of field experience.
• Fluent in English and Spanish.
• Be proactive to promote service activities and solutions.

Responsibilities

• Install, troubleshoot and maintain products and equipment.
• Identify, analyze and repair product failures; order/replace parts as needed.
• Perform assignments as directed by Service Center or senior staff.

Skills

Fluent English

Fluent Spanish

Field service

Proactive

Education

Technical degree

Engineering degree desirable

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role : The function of the Field Engineer is to perform the service activity strategy, acting as the mobile Field Service Engineer on an assigned geographical Service area. He has to perform assigned Work.The Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. Identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

He is working with all personnel contacts, internally and externally, to drive the “go to market strategy” with a high "Service Excellence value".Perform assignments as directed by Inhouse Service Center or senior technical staff.

Who You Are

• Technical degree. A degree in Engineering is desirable.
• 1 - 3 years of experience in the field or in a related area.
• You are fluent in English and Spanish
• You are familiar with a variety of the field’s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
• Be proactive to promote Service activities, products and solutions, lead generation.
• You adapt and are flexible in any situation or unforeseen event.

Permanent employment

100% remote position

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!