Technical Service Engineer - Valencia

Markem-Imaje; Cerdanyola del Vallés; Remote; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Restaurant Vouchers

Flex Salary

Public Transport Aid

Employee Assistance Program

Flexiwork Policy

Growth Opportunities

Recruitment Referral Bonus

Job summary

Markem-Imaje is seeking a Field Service Engineer to support customers in Spain. You will handle installations, maintenance, and training, ensuring high uptime and customer satisfaction.

You will travel within your assigned area and occasionally nationally or internationally for trainings and meetings, requiring strong problem-solving and communication skills in Spanish and English.

Qualifications

• Field service or technical service experience required.
• Degree in Electrical, Electronics, Networking, or Mechanics.
• Fluent Spanish and upper-intermediate English.
• Interest in emerging tech and proactive continuous learning.

Responsibilities

• Perform pre-installations, installations and maintenance of equipment.
• Deliver technical training internally and externally as required.
• Complete accurate service reports with time, parts and fault/solution data.
• Promote MI service solutions to maximize uptime and sales growth.
• Collaborate with Sales to build relationships and boost revenue.
• Travel to customer sites within assigned area; occasional national/international travel.

Skills

Field Service

Electrical

Electronics

Networking

Mechanical

Software Understanding

Vision Cameras

Spanish Fluency

English Proficiency

Education

Electrical/Electronics/Mech degree

Job description

As Field Service Engineer you will be a part of our technical service team in Spain (in your assigned area), providing technical support to our local customers.

Location

Remote, Valencia area

What You Will Do

• Perform pre-installations, installations, and maintenance activities for our equipment.
• Deliver technical training both internally and externally as required.
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, and billing request confirmation.
• Promote MI service solutions to maximize customer uptime and sales growth, maintaining a strong focus on customer satisfaction.
• Collaborate closely with the Sales team to build strong relationships and assist in achieving revenue targets.
• Travel to customer sites within your assigned area, with occasional national or international travel for training and meetings.

What You Need To Have

• Prior experience as a Field Service Engineer or Technical Service Engineer.
• Technical qualification or degree in Electrical, Electronics, Networking, or Mechanics.
• Strong interest in emerging tech and proactive continuous learning.
• Prior experience with software and a strong understanding of software logic is highly advantageous.
• Knowledge of Vision Cameras a plus.
• Ability to technically assess situations and issues, and proactively advise on solutions.
• Capable of prioritizing and managing multiple responsibilities effectively.
• Excellent interpersonal and communication skills.
• Fluency in Spanish and upper-intermediate level of English.

What We Offer

• Health Insurance.
• Life Insurance: life, accident and disability.
• Restaurant Vouchers
• Flex Salary: training, nursery school, with tax benefits for the employee
• Public Transport Aid
• Employee Assistance Program
• Flexiwork Policy: Up to two days working from home
• Growth Opportunities within international environment
• Recruitment Referral bonus

Company Values and Culture

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

#SWE