Fashion Support Consultant (English-speaking) – Onsite - MX01

CNX; Barcelona; Presencial; EUR 20.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great office location in Barcelona

Full paid training

Career development programs

Full-time 39 hours/week contract

Descripción de la vacante

Concentrix in Barcelona (onsite) is seeking a Fashion Support Consultant (English-speaking) to join a team powering the brands of the future in fashion.

You will take incoming calls via phone, email, voicemail, chats, or alerts, log details, maintain product knowledge, and escalate issues following project processes. Great office location in Barcelona with full training and development programs.

Formación

• Fluent or bilingual in English.
• Strong customer care and active listening skills.
• Ability to take ownership and drive calls to resolution.
• Working knowledge of IT platforms and Windows/MS Office.

Responsabilidades

• Answer incoming customer calls via telephone, email, voicemail, chats, or alerts and address users' needs.
• Log call details and provide response and resolution within SLA.
• Maintain knowledge of applications used by customers.
• Escalate issues following project processes.
• Perform administrative duties.

Conocimientos

English proficiency

Customer care

Call resolution ownership

IT literacy (Windows/MS Office)

Herramientas

Windows OS

Microsoft Office Suite

Descripción del empleo

Job Title:

Fashion Support Consultant (English-speaking) – Onsite - MX01

Job Description

Experience the power of a game - changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (onsite),you will be part of our team of game-changers who are powering the brands of the future in fashion.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Fashion Support Consultant on our team, you will:

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
• Understand and comply with administrative duties

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrixis a great match if you:

• Are proficient or bilingual in English
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to expand call to resolution
• Have Working knowledge of IT Platform, equipment, and applications such as Windows/MS Office

It will be aplus if you have:

• Sales experience

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time 39 hours/week fixed term contract: Monday to Friday, from 09:00 - 18:00
• Salary 19,623 euros gross/year + up to 1,200 euros gross/year in bonus
• Great office location in Barcelona
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!

At Concentrix , we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English (Required)

Time Type:

Full time2027-02-26