Fashion Support Consultant - (Spanish - speaking) - Onsite - LE02

CNX; Barcelona; Presencial; EUR 18 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid training

Career development programs

Referral bonus opportunities

Resumo da oferta

CNX is seeking a Fashion Support Consultant (Spanish-speaking) to join our onsite team in Barcelona. You will handle customer interactions, log cases, and provide timely solutions while maintaining product knowledge and escalation when needed.

The role emphasizes a strong customer-service orientation, proficiency in Windows/MS Office, and a willingness to learn in a fast-growing tech environment. Office location is Barcelona.

Qualificações

• Bilingual in Spanish with English proficiency (advanced).
• Experience or comfort with common IT platforms and software (Windows, MS Office).
• Strong customer service mindset with problem-solving skills.

Responsabilidades

• Handle inbound customer interactions via phone, email, and other channels.
• Log interactions accurately and provide timely solutions per SLAs.
• Maintain up-to-date knowledge of products, services, and systems.
• Identify and escalate complex cases when needed to ensure resolution.

Conhecimentos

Spanish language

English language

Customer service

Ferramentas

Windows

MS Office

Descrição da oferta de emprego

Job Title:

Fashion Support Consultant - (Spanish - speaking) - Onsite - LE02

Job Description

Fashion Support Consultant - (Spanish - speaking) - Onsite - LE02

Step into a Game-Changing Career

Ready to join an innovative and fast-growing team? We're a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world's most recognized brands - the ones you use every day - helping them grow through technology and integrated solutions.

If you're looking to develop your career and feel inspired, this is your opportunity.

Career Growth and Personal Development

This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

What You Will Do in This Role

At the heart of everything we do is a commitment to people - our clients, their customers, our teams, our community, and our planet.

As a Fashion Support Consultant , you will:

• Handle incoming customer interactions via phone, email, and other channels, ensuring a high-quality service experience
• Accurately log all interactions and provide timely solutions in line with service level agreements (SLAs)
• Maintain up-to-date knowledge of products, services, and systems
• Identify and escalation complex cases when needed to ensure effective resolution

Your Qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

Concentrix is a great match if you:

• Are bilingual or proficient in Spanish with an advanced level of English
• Have a good understanding of IT platforms, equipment, and applications (Windows, MS Office, internet settings)
• Feel comfortable working in a customer service environment
• Have strong customer care skills, including active listening and problem-solving
• Take ownership of customer requests and follow them through to resolution or escalation

What's in It for You

We go beyond expectations by creating experiences that truly stand out. That's why we invest in our people, technology, and future - including yours.

In this role, you'll benefit from:

• Full-time (39 hours/week) fixed-term contract, Monday to Friday (09:00-18:00)
• Salary of €19.623,94 gross/year + up to €1.200 gross/year in bonus
• Office located in Barcelona
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

Be Your Best Version

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Spanish (Required)

Time Type:

Full time