Fashion Support Consultant (French-speaking) - On-site MX02

CNX; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time 39h/wk

Bonus up to 1,200€

Barcelona location

Bring-a-friend referral bonus

Full paid training

Career development programs

Job summary

CNX in Barcelona is seeking a Fashion Support Consultant (French-speaking) to handle customer inquiries across calls, email and chat on-site. You will log interactions, maintain product knowledge and ensure timely resolutions within SLA.

You're bilingual in French with advanced English, have customer-care skills, and can take ownership or escalation when needed. The role offers full-time hours, on-site location in Barcelona, and training to grow within the project.

Qualifications

• Proficient or bilingual in French with an advanced level of English.
• Customer care skills – ability to listen to and understand the customers’ need.
• Can take ownership of, and progress calls to resolution or elevate call to resolution.
• Working knowledge of IT Platform, equipment, and applications such as Windows/MS Office.

Responsibilities

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
• Understand and comply with administrative duties

Skills

French language

English language

Customer care

IT platform knowledge

Windows / MS Office

Tools

Windows

Microsoft Office

Job description

Job Title:

Fashion Support Consultant (French-speaking) - On-site MX02

Job Description

Experience the power of a game - changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in fashion.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.

• Log call details onto call management systems and provide response and resolution within SLA.

• Maintain service and product knowledge and expertise associated with applications specific to individual customers.

• Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.

• Understand and comply with administrative duties

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in French with an advanced level of English

• Have customer care skills – ability to listen to and understand the customers’ need

• Can take ownership of, and progress calls to resolution or to elevate call to resolution

• Have Working knowledge of IT Platform, equipment, and applications such as Windows/MS Office

It will be a plus if you have:

• Sales experience

What’s in it for you

• Full-time 39 hours/week temporary contract: Monday to Friday 9:00 - 18:00

• Salary 19.623,94 euros gross/year + up to 1.200 euros gross/year in bonus

• Good location in Barcelona

• Bring-a-friend (referral) bonus opportunities

• Full paid training on the company and the project you’ll be working on

• Career development programs, specialized courses,

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, French (Required)

Time Type:

Full time2027-02-26