Fashion Customer Service Representative German Market

Jobbydoo; Barcelona; Presencial; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Career development opportunities

Dynamic international environment

Excellent working environment

Resumo da oferta

Adecco is seeking a Fashion Customer Service Representative to support the German market from Barcelona. The role involves handling customer inquiries, managing orders, and delivering excellent service across channels.

You will work with an international team, focusing on customer satisfaction and timely problem resolution during the purchasing journey. The position is on-site in Barcelona, full-time, with a temporary one-month contract and paid training.

Qualificações

• Fluent/native German is essential for supporting the German market.
• Excellent written and verbal communication skills.
• Customer-oriented, proactive and solution-focused.
• Good PC and systems knowledge.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Well organized, reliable and adaptable.
• Strong interpersonal and communication skills.

Responsabilidades

• Handling incoming customer calls and enquiries.
• Managing orders, changes and returns.
• Providing excellent customer service through different communication channels.
• Ensuring customer satisfaction and providing effective solutions.
• Supporting customers throughout their purchasing journey.

Conhecimentos

German language

Customer service

Communication

Teamwork

Attention to detail

Organized

Problem solving

Independent work

Ferramentas

CRM systems

Office software

Descrição da oferta de emprego

Job Title and Location

Fashion Customer Service Representative German Market Barcelona, ES

Location & Contract

Barcelona | Full-time, Monday to Friday, 9:0018:00 | Temporary contract: 1 month

Description

DescriptionWe are looking for a Fashion Customer Service Representative to join an international team in Barcelona and support customers in the German market.

Your main responsibilities will include:

Responsibilities

• Handling incoming customer calls and enquiries.
• Managing orders, changes and returns.
• Providing excellent customer service through different communication channels.
• Ensuring customer satisfaction and providing effective solutions.
• Supporting customers throughout their purchasing journey.

Requirements

• Fluent/native German essential for supporting the German market.
• Excellent written and verbal communication skills.
• Customer-oriented, proactive and solution-focused.
• Good PC and systems knowledge.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Well organized, reliable and adaptable.
• Strong interpersonal and communication skills.

What we offer

En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

• €18,735 gross/year.
• 38.5 hours/week.
• Monday to Friday, 9:0018:00.
• 1-month temporary contract.
• Paid training.
• Individual career development opportunities within the project.
• Dynamic, international and multicultural environment.
• Excellent working environment and team-building activities.
• Opportunity to work with one of the world's largest contact center providers.