Fan Experience Manager - Kings League

Kosmos; Barcelona; Presencial; EUR 45.000 - 75.000; Jornada completa

Descripción de la vacante

Kings League is seeking a Fan Experience Manager to lead the strategy and execution of matchday fan experiences across global leagues. You will identify opportunities to deepen supporter engagement and unlock commercial value, coordinating with internal teams to deliver high-impact activations on game days.

You will balance strategic planning with hands-on delivery, using feedback and performance data to refine the experience and drive consistency across markets.

Formación

• Demonstrable experience in marketing, events or fan engagement.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Passion for sports and enhancing fan experiences.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment and manage multiple projects.

Responsabilidades

• Lead the fan experience strategy for Kings League matchdays.
• Identify opportunities to increase supporter engagement and generate commercial value.
• Ensure fan experience plans are delivered effectively and aligned with objectives and timelines.
• Develop business cases for new fan experience initiatives.
• Monitor progress with KPIs and report outcomes.
• Collaborate with internal stakeholders to align fan experience with brand and activations.
• Lead execution and enhancements of the matchday experience across global leagues.
• Plan, develop and implement engagement initiatives.
• Gather and analyze fan feedback and performance data for continuous improvement.
• Source vendors and partner with operations, commercial, product and marketing.

Conocimientos

Marketing & events

Data analytics

Fan engagement

Communication

Team collaboration

CRM knowledge

AI platforms familiarity

Marketing tools

Microsoft Office

Herramientas

CRM systems

AI platforms

Marketing tools

Microsoft Office

Descripción del empleo

About The Kings League

Kings League has become a global phenomenon that has revolutionized and elevated sport and entertainment to a new dimension. A new 7-a-side football league with teams chaired by the world's best streamers and content creators, with revolutionary rules aimed at uniting the best of football and e-sports.

About The Kings League

Kings League has become a global phenomenon that has revolutionized and elevated sport and entertainment to a new dimension. A new 7-a-side football league with teams chaired by the world's best streamers and content creators, with revolutionary rules aimed at uniting the best of football and e-sports.

Passionate, optimist, open-minded and disruptive, we reimagine the game every day, all together.

About The Role

As Fan Experience Manager, you will lead the strategy and execution of Kings League's matchday fan experience across our global leagues — identifying opportunities to deepen supporter engagement and unlock commercial value, while coordinating with internal stakeholders to deliver consistent, high-impact activations on matchday. You'll balance big-picture strategy with hands‑on delivery, using fan feedback and performance data to continuously refine the experience.

Key Responsibilities

• Lead Fan Experience Strategy
• Identify opportunities to increase supporter engagement and generate additional commercial value through the matchday experience.
• Ensure fan experience plans and matchday initiatives are delivered effectively and align with agreed objectives and timelines.
• Develop business cases and proposals for new fan experience initiatives and matchday enhancements.
• Monitor project progress, tracking key performance indicators, and reporting on outcomes.
• Work with internal stakeholders to align fan experience with overall brand, commercial partnerships, and activations on matchdays.
• Fan Experience Execution
• Lead the enhancement of the Kings League matchday fan experience across our global leagues, continuously upgrading experience for loyal fans.
• Plan, development and implementation of matchday fan engagement initiatives.
• Contribute ideas and insights to help shape an engaging and consistent matchday experience for supporters.
• Gather and analyse fan feedback and performance data to identify opportunities for continuous improvement.
• Source vendors and partner with operations, commercial, product and marketing to deliver engaging events.

Qualifications

• Demonstrable experience in a similar role within marketing, events, or fan engagement.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Passion for sports and enhancing fan experiences.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite, and familiarity with CRM systems, relevant AI platforms and other marketing tools

Diversity & Inclusion commitment

At Kings League we strongly believe in building an inclusive and diverse work environment, where everyone can develop their full potential. We are committed to integrating people with any profile, independently of gender identity, sexual orientation, ethnicity, origin and/or disability status, and fostering a team where everyone has the opportunity to contribute and grow. If you meet the requirements of the position, we value the richness that diversity brings and look forward to welcoming your talent and experience.