Events Manager - Retail & Merchandising (Fixed-term contract)

Utilita Arena; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Legends Global seeks an Events Manager to lead and direct all day-to-day aspects of the Event Merchandising Operations at the Bernabéu stadium, including basketball games, concerts and other events. You will drive a service-led culture, ensure profitability, and coordinate cross-functional activities with a focus on world-class guest experiences.

With 5+ years in a fast-paced retail/events setting, you will coach staff, manage budgets, and uphold safety and regulatory standards while delivering

Formación

• 5+ years of management experience in fast-paced, high-volume Retail/Events environments
• Experience coaching team members and leading where necessary
• Ability to manage and communicate clearly and effectively with the team
• Able to work in a fast-moving environment and maintain customer focus

Responsabilidades

• Develops a service-led work environment with growth and profitability initiatives
• Participates in the Operational function, annual plans, budgets and activities
• Owns full end-to-end P&L planning, budgeting, execution and results
• Instills achievement culture and continuous improvement
• Coordinates site Operational activities as required
• Implements SOPs and SLAs for Event Retail & Merchandising with regulatory compliance and reporting
• Plans for world-class matchday and non-matchday experiences, exceeding customer expectations
• Manages operations to deliver against budgets and forecasts
• Supports team to deliver annual business plan
• Meets and achieves operational targets at each event
• Builds relationships to enable service delivery and attract talent
• Assesses market trends to identify opportunities and business cases
• Ensures staff training aligns with departmental standards
• Conducts regular performance reviews and staff development
• Ensures health & safety, legal, environmental compliance and company practices

Conocimientos

Leadership

Coaching

Clear communication

Time management

Educación

Relevant qualifications or equivalent

Descripción del empleo

LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 400 venues worldwide, hosting 20,000 events and entertaining 200 million guests each year, is powered by our depth of expertise and level of execution across every component—feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking—of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

ABOUT THE ROLE

The Events Manager will be responsible for effectively and profitably managing and directing all day-to-day aspects of the Event Merchandising Operations, both inside and outside the Bernabeu stadium, including basketball games, concerts and other events.

KEY RESPONSIBILITIES

• Develops a service led work environment, ensuring offers and initiatives are implemented delivering growth, profitability & continuous improvement.
• Day-to-day participation in, and active contribution to the Operational function, annual plans, budgets, and activities.
• Full end-to-end responsibility for the P&L, from planning and budgeting through to execution and final results.
• Instils a culture of achievement, results, and continuous improvement.
• Instigates and implements the best Operational practice at site level.
• Co-ordinate’s site Operational activities as required.
• Implement clear SOP and SLA manuals throughout the Event Retail & Merchandising operation and regulatory audit compliance with clear reporting.
• Plan for optimal delivery of a world class match day and non-matchday experience/customer experience and ensure that the club surpasses customer expectations in line with agreed budgets.
• Actively manages operations to deliver against the budget and monthly forecast.
• Supports the team to deliver against the departmental annual business plan.
• Meets and achieves challenging Operational targets at every event.
• Builds internal and external relationships to enable delivery of service offer.
• Builds external relationships to attract talent to the company.
• Assists in assessing market trends to identify new commercial opportunities developing business cases and realise benefits.
• To ensure that all members of staff are trained to a level which enables them to carry out their duties according to departmental standards.
• Conducts regular performance reviews with the team, ensuring appropriate training and development is provided.
• Ensures operational activities meet administrative requirements in respect of health & safety, legal stipulations, environmental policies, and duty of care as well as company best practices.
• Identifies and develop successors in Operational roles.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education Requirement

• Relevant qualifications or equivalent experience and/or training; or equivalent combination of education and experience.

Essential Experience

• You will have a minimum of 5 years' Management experience in a fast paced, high-volume Retail/Events environment such as Hotels, Sports Stadiums, Arenas, or Convention Centre Venues.
• Experienced in coaching team members through processes and leading where necessary.

• Ability to manage and communicate clearly and effectively with the team.
• Can work in a fast-moving environment.
• Maintaining a customer focused approach to the management of all external relationships.
• Management of time, working to tight deadlines to ensure priorities are met.

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

INCLUSIVE WORKPLACE

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.