Experience Site Manager — Chaos Lab Madrid

feverup; Madrid; Presencial; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

Fever is seeking an Experience Site Manager in Madrid to lead end-to-end operations for the Chaos Lab venue. You will own daily site performance, ensure exceptional guest service, and drive financial efficiency within the Fever Originals Local team.

Based in Madrid, you will manage on-site staff, schedule sessions, coordinate private events, and uphold safety and compliance while partnering with local communities to grow attendance and revenue.

Responsabilidades

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff.
• Ensure all experiences run smoothly and on time with minimal disruptions.
• Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed.
• Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution.
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local, state, and federal regulations and requirements.
• Complete detailed daily show reports to provide to the Production Company highlighting actions needed and taken on site, and complete incident reports, as needed.

Descripción del empleo

Fever is seeking an Experience Site Manager in Madrid to lead end-to-end operations for the Chaos Lab venue. You will own daily site performance, ensure exceptional guest service, and drive financial efficiency within the Fever Originals Local team.

Based in Madrid, you will manage on-site staff, schedule sessions, coordinate private events, and uphold safety and compliance while partnering with local communities to grow attendance and revenue.