Site Manager - Chaos Lab

feverup; Madrid; Presencial; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

Fever is seeking an Experience Site Manager in Madrid to lead end-to-end operations for the Chaos Lab venue. You will own daily site performance, ensure exceptional guest service, and drive financial efficiency within the Fever Originals Local team.

Based in Madrid, you will manage on-site staff, schedule sessions, coordinate private events, and uphold safety and compliance while partnering with local communities to grow attendance and revenue.

Responsabilidades

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff.
• Ensure all experiences run smoothly and on time with minimal disruptions.
• Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed.
• Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution.
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local, state, and federal regulations and requirements.
• Complete detailed daily show reports to provide to the Production Company highlighting actions needed and taken on site, and complete incident reports, as needed.

Descripción del empleo

Hey there! We're Fever , the world's leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let's discuss this role and what you will do to help achieve Fever's mission.

ABOUT THE ROLE

The Experience Site Manager role is responsible for end-to-end management of our experience site in Madrid, which will feature unique experiences housed within the same venue. You will be the business owner and accountable for ensuring world class operational execution, exceptional customer service, and financial efficiency.

Based in Madrid, the Experience Site Manager will sit within the local site Management Team and report directly to the Fever Originals Local team. You will be at the helm - you'll drive daily local operational decisions and lead your team in ongoing budget and operational optimisation efforts. You'll also actively work towards building the brand within the city community through community partnerships and private events.

This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners.

ABOUT CHAOS LAB

Chaos Lab is an interactive science experience located in Centro Comercial Islazul, offering visitors 15 minutes of a dynamic science show followed by 45 minutes of guided hands-on activities. The experience is designed to be both educational and entertaining, making science accessible and fun for families, friends, and individuals of all ages. In addition to regular visits, the venue also hosts birthday celebrations, creating memorable experiences in a unique setting.

Every 30 minutes, groups of up to 45 participants enter CHAOS LAB. Over the course of 60 minutes, they take part in a guided adventure full of hands-on scientific experiments and interactive activities, working together with Dr. Splat to discover, problem-solve, and have fun with science.

LOCATION AND ESTIMATED START DATE

September2026/Madrid

GENERAL RESPONSIBILITIES

Operational & Experience Management

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff.
• Ensure all experiences run smoothly and on time with minimal disruptions.
• Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed.
• Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution.
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local, state, and federal regulations and requirements.
• Complete detailed daily show reports to provide to the Production Company highlighting actions needed and taken on site, and complete incident reports, as needed.

Budget & Business Management

• Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables.
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team.
• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience.
• Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability.
• Oversee inventory control and reorder supplies, as needed.

Community Development & Customer Service

• Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences).
• Oversee group bookings and drive increase in B2B and B2C attendance.
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement