Support Agent - Global

Fever; Madrid; Híbrido; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Discount on Fever events

Home-office friendly

Cobee flexible remuneration

Wellhub membership

Descripción de la vacante

Fever in Madrid is hiring a proactive Support Agent to join the SSI Global team. Based in Madrid, you will manage event documentation, contracts, logistics, and basic financial administration, ensuring smooth execution of Fever's experiences.

You are highly organized, comfortable working autonomously in a fast-paced, international setting, and fluent in Spanish and English. This hybrid, full-time role offers health insurance, discounts on Fever events, and opportunities to grow with a global

Formación

• Experience in structured operations, support or admin roles.
• Strong attention to detail and process orientation.
• Fluent in Spanish and English, with good communication skills.

Responsabilidades

• Manage and maintain event documentation, contracts, permits, and signed documents.
• Coordinate signature collection and follow-up with stakeholders on pending paperwork.
• Prepare documentation for event execution and shipment when required.
• Track supplier invoices and assist with payments and financial records.
• Support cross-functional teams and maintain visibility on deadlines and progress.

Conocimientos

Organizational skills

Attention to detail

Communication

Jira

Airtable

Slack

Google Workspace

Bilingual Spanish/English

Herramientas

Jira

Airtable

Slack

Google Workspace

Descripción del empleo

Hey there! We're Fever, the world's leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let's discuss this role and what you will do to help achieve Fever's mission.

We're Hiring: Support Agent – SSI Global (Full-Time | Based in Madrid)

Hybrid

Madrid | 8-hour shift + 1-hour break (5 days/week)

We're looking for a proactive and detail‑oriented Support Agent/ Administrative & Operations Assistant to join our SSI (Strategic Scalable Initiatives) team—working behind the scenes to bring magical experiences to life globally, while being based in Madrid.

This role focuses on ensuring that all administrative, documentation, and operational processes behind our events run smoothly. You will play a key role in managing event‑related documentation, tracking contracts and signatures, coordinating logistics, and supporting basic financial administration tasks.

The ideal candidate is highly organized, hands‑on, comfortable taking ownership of tasks, and able to work autonomously in a fast‑paced, international environment.

What You'll Do

You'll play a key role in supporting our internal teams, ensuring that artists management, travel logistics and administrative processes are always on point. You'll manage a variety of administrative and operational tasks:

Documentation & Administrative Management

• Manage and maintain organized records of event documentation, contracts, permits, and signed official documents
• Coordinate signature collection and follow up with stakeholders on pending documentation
• Prepare documentation for event execution and shipment when required
• Ensure accurate filing, tracking, and proper record‑keeping across administrative processes

Finance & Operational Admin Support

• Register and organize supplier invoices
• Support tracking of payments related to vendors, permits, and administrative services
• Maintain organized records for financial documentation and reconciliation

Internal Coordination

• Maintain visibility across tasks, deadlines and project progress
• Support communication between stakeholders involved in operational workflows

You'll work closely with a global team, contributing to the smooth operation of some of Fever's most beloved scalable experiences.

What You Bring

• You live in Madrid and are legally eligible to work here
• You speak Spanish & English fluently. Other languages are a plus!
• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow‑through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team‑first mindset, clear communicator and proactive problem‑solver
• Ability to juggle tasks and priorities in a fast‑paced environment
• Bonus: Familiarity with events, production or theatre

Why Join Us?

• Opportunity to have a real impact in a high‑growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home‑office friendly
• Health insurance
• Wellhub membership
• Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

This role is located in Madrid.

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities.

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice