Events Manager

Legends Global (Europe); Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Legends Global in Madrid is seeking an Events Manager to lead day-to-day Merchandising Operations for events including basketball games, concerts, and other activities at the Bernabeu stadium. You will drive profitability, create service excellence, and oversee end-to-end operations.

You will manage budgets, develop SOPs, train staff, and build strong internal and external relationships while pursuing opportunities to grow the business. This is a hands-on, fast-paced leadership role.

Formación

• Minimum of 5 years' management experience in fast-paced retail/events environments such as hotels, sports venues or arenas.
• Experience coaching team members through processes and leading where necessary.
• Ability to manage and communicate clearly and effectively with the team.
• Ability to work in a fast-moving environment.
• Maintaining a customer-focused approach to managing external relationships.
• Strong time management to meet tight deadlines.

Responsabilidades

• Develops a service-led work environment with growth and continuous improvement.
• Participates in the Operational function, annual plans, budgets, and activities.
• Has full end-to-end responsibility for P&L from planning to execution.
• Instils a culture of achievement and continuous improvement.
• Implements best operational practices at site level; coordinates site activities.
• Implements SOP and SLA manuals and ensures regulatory compliance.
• Plans for world-class match day and non-matchday experiences and meeting budgets.
• Manages operations to deliver against budgets and forecasts.
• Supports the team to deliver the annual business plan.
• Meets operational targets and builds internal/external relationships.
• Identifies market trends to develop opportunities and business cases.
• Ensures staff training meets departmental standards and conducts performance reviews.

Conocimientos

People management

Coaching

Clear communication

Fast-paced work

Customer relationships

Time management

Educación

Relevant qualifications or equivalent experience

Descripción del empleo

LEGENDS GLOBAL

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 400 venues worldwide, hosting 20,000 events and entertaining 200 million guests each year, is powered by our depth of expertise and level of execution across every component—feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking—of world‑class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

About The Role

The Events Manager will be responsible for effectively and profitably managing and directing all day-to-day aspects of the Event Merchandising Operations, both inside and outside the Bernabeu stadium, including basketball games, concerts and other events.

Key Responsibilities

• Develops a service led work environment, ensuring offers and initiatives are implemented delivering growth, profitability & continuous improvement.
• Day-to-day participation in, and active contribution to the Operational function, annual plans, budgets, and activities.
• Full end-to-end responsibility for the P&L, from planning and budgeting through to execution and final results.
• Instils a culture of achievement, results, and continuous improvement.
• Instigates and implements the best Operational practice at site level.
• Co‑ordinate’s site Operational activities as required.
• Implement clear SOP and SLA manuals throughout the Event Retail & Merchandising operation and regulatory audit compliance with clear reporting.
• Plan for optimal delivery of a world class match day and non-matchday experience/customer experience and ensure that the club surpasses customer expectations in line with agreed budgets.
• Actively manages operations to deliver against the budget and monthly forecast.
• Supports the team to deliver against the departmental annual business plan.
• Meets and achieves challenging Operational targets at every event.
• Builds internal and external relationships to enable delivery of service offer.
• Builds external relationships to attract talent to the company.
• Assists in assessing market trends to identify new commercial opportunities developing business cases and realise benefits.
• To ensure that all members of staff are trained to a level which enables them to carry out their duties according to departmental standards.
• Conducts regular performance reviews with the team, ensuring appropriate training and development is provided.
• Ensures operational activities meet administrative requirements in respect of health & safety, legal stipulations, environmental policies, and duty of care as well as company best practices.
• Identifies and develop successors in Operational roles.

Qualifications

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education Requirement

• Relevant qualifications or equivalent experience and/or training; or equivalent combination of education and experience.

Essential Experience

• You will have a minimum of 5 years' Management experience in a fast paced, high-volume Retail/Events environment such as Hotels, Sports Stadiums, Arenas, or Convention Centre Venues.
• Experienced in coaching team members through processes and leading where necessary.
• Ability to manage and communicate clearly and effectively with the team.
• Can work in a fast-moving environment.
• Maintaining a customer focused approach to the management of all external relationships.
• Management of time, working to tight deadlines to ensure priorities are met.

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

INCLUSIVE WORKPLACE

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.