EV Charging Tech Support L2 - Hybrid

Wallbox Chargers; Barcelona; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Flexible hours

Hybrid schedule

Private health insurance

Canteen discounts

Job summary

Wallbox Chargers is seeking a proactive Technical Support L2/L3 for the Spain/Portugal region to ensure operational excellence and maximize partner satisfaction. You will diagnose, troubleshoot, and resolve advanced hardware, firmware, and OCPP issues across DC/AC charging solutions.

You will serve as the regional escalation point, coordinate with HQ, and lead training for installers and service partners. Travel for on-site support is required, with hybrid work options available in the region.

Qualifications

• 3–5 years in technical support (L2/L3), preferably in EV charging / e-mobility.
• Proficient in AC/DC power systems, electrical troubleshooting, reading wiring diagrams.
• Fluent in English (written and verbal).
• Nice to have experience with Salesforce and ticketing systems for rigorous case documentation.
• Willingness to travel regionally for on-site support.

Responsibilities

• Provide advanced technical support for DC and AC charging solutions across the region.
• Serve as regional escalation point for installers, distributors, and CPOs.
• Diagnose and resolve complex hardware, firmware, connectivity, and OCPP issues.
• Perform deep log analysis and remote diagnostics to resolve cases and prevent repeats.
• Support commissioning, maintenance, and troubleshooting to maximize uptime.
• Lead technical training, onboarding, and certification sessions for installers and service partners.
• Coordinate regional escalations with HQ Service Engineering (L3).
• Document recurring issues and contribute to troubleshooting guides and knowledge bases.

Skills

Technical Support

English Fluency

Root Cause Analysis

Troubleshooting

Log Analysis

Tools

Salesforce

Ticketing systems

Job description

Wallbox Chargers is seeking a proactive Technical Support L2/L3 for the Spain/Portugal region to ensure operational excellence and maximize partner satisfaction. You will diagnose, troubleshoot, and resolve advanced hardware, firmware, and OCPP issues across DC/AC charging solutions.

You will serve as the regional escalation point, coordinate with HQ, and lead training for installers and service partners. Travel for on-site support is required, with hybrid work options available in the region.