EV Charging Tech Support L2 — Field Enablement & Escalations

Wallbox Chargers, S.L.; Barcelona; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work schedule

Private health insurance

Meal/transport vouchers

Job summary

Wallbox Chargers, S.L. is seeking a proactive Technical Support L2 Services professional to ensure operational excellence and maximize partner and installer satisfaction across the region.

You will provide advanced technical support for DC and AC charging solutions, diagnose complex issues, and collaborate with HQ Service Engineering to expedite escalations. Occasional on-site support and field enablement are included to build partner confidence and drive uptime.

Qualifications

• 3–5 years in Technical Support (L2/L3), ideally in EV charging/e-mobility.
• Proficient in AC/DC power systems and electrical troubleshooting.
• Root Cause Analysis (RCA) capability and practical problem solving.
• Familiarity with Salesforce or ticketing systems is a plus.
• Willingness to travel within the region for on-site support.

Responsibilities

• Serve as the primary regional escalation point for installers, distributors, and CPOs.
• Own diagnosis and resolution of complex hardware, firmware, connectivity, and OCPP-related issues.
• Perform deep log analysis and remote diagnostics to resolve cases efficiently and prevent repeat incidents.
• Support commissioning, maintenance, and troubleshooting to maximize product uptime.
• Lead technical training, onboarding, and certification sessions for installers and service partners.

Skills

Technical Support

RCA

Log analysis

English (fluent)

Electrical troubleshooting

Travel willingness

Tools

Salesforce

Job description

Wallbox Chargers, S.L. is seeking a proactive Technical Support L2 Services professional to ensure operational excellence and maximize partner and installer satisfaction across the region.

You will provide advanced technical support for DC and AC charging solutions, diagnose complex issues, and collaborate with HQ Service Engineering to expedite escalations. Occasional on-site support and field enablement are included to build partner confidence and drive uptime.