EV Charger Escalation Specialist - 24/7 Remote Support
Amazon Inc.
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Job summary
Amazon Inc. in Barcelona is seeking an Electric Vehicle Charger Escalation Specialist to maintain and improve the global EV charging network. You will monitor stations, coordinate 24/7 response, and work with field teams to resolve issues.
This role emphasizes remote troubleshooting, data analysis, and cross-functional collaboration to minimize downtime and ensure safe, reliable charging across Europe.
Qualifications
- Experience in a 24/7 environment.
- Fluent English, C1 level or above.
- Experience in technical support, escalation management, or a similar role.
- Experience working independently and in remote teams.
Responsibilities
- Continuously monitor EV charging stations worldwide for issues.
- Respond to alarms, tickets, PO's, and invoices following SOPs.
Skills
Job description
Amazon Inc. in Barcelona is seeking an Electric Vehicle Charger Escalation Specialist to maintain and improve the global EV charging network. You will monitor stations, coordinate 24/7 response, and work with field teams to resolve issues.
This role emphasizes remote troubleshooting, data analysis, and cross-functional collaboration to minimize downtime and ensure safe, reliable charging across Europe.
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