Europe IT Account & Service Manager — Hybrid/Travel

Allianz Technology; Barcelona; Hybrid; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Company bonus scheme

Pension

Employee shares program

Employee discounts

Flexible working

Healthcare

Parental leave

Zusammenfassung

Allianz Technology in Barcelona is seeking an IT Account Manager within the AGN Customer Excellence/Front-End Service Management team to oversee end‑to‑end service lifecycle and act as the primary interface between Allianz Technology and the Allianz operating entities across Europe. You will report to the AGN Customer Excellence/Front-End Service Management Chapter Lead based in Munich, Germany.

You will drive improvements in service perception, manage key OE stakeholder relationships,

Qualifikationen

• Enterprise IT networking background in a corporate setting.
• Familiarity with AGN service portfolio is a plus.
• Cisco or similar networking certifications are advantageous.
• Fluent in English and German, both spoken and written.
• Strong attention to detail and reliability.

Aufgaben

• Deliver end-to-end management of the AGN service lifecycle.
• Own customer relationship management with key OE stakeholders.
• Address customer requirements and escalations with AGN squads.
• Manage official customer communications on behalf of AGN.
• Align AGN strategy with customer priorities and vice versa.
• Drive AGN marketing and value proposition.
• Coordinate closely with global AGN squads.
• Manage AGN service KPIs, SLAs, and pricing discussions.
• Support risk, incident, and problem management.

Kenntnisse

IT networking expertise

AGN service portfolio knowledge

Cisco certification

English and German fluency

Attention to detail

Teamwork & initiative

Communication skills

International travel readiness

AI awareness

Jobbeschreibung

Allianz Technology in Barcelona is seeking an IT Account Manager within the AGN Customer Excellence/Front-End Service Management team to oversee end‑to‑end service lifecycle and act as the primary interface between Allianz Technology and the Allianz operating entities across Europe. You will report to the AGN Customer Excellence/Front-End Service Management Chapter Lead based in Munich, Germany.

You will drive improvements in service perception, manage key OE stakeholder relationships,