IT Account Manager - German Speaker (m/f/d)

Allianz Technology; Barcelona; Híbrido; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company bonus scheme

Pension

Employee shares program

Employee discounts

Flexible working

Healthcare

Parental leave

Descripción de la vacante

Allianz Technology in Barcelona is seeking an IT Account Manager within the AGN Customer Excellence/Front-End Service Management team to oversee end‑to‑end service lifecycle and act as the primary interface between Allianz Technology and the Allianz operating entities across Europe. You will report to the AGN Customer Excellence/Front-End Service Management Chapter Lead based in Munich, Germany.

You will drive improvements in service perception, manage key OE stakeholder relationships,

Formación

• Enterprise IT networking background in a corporate setting.
• Familiarity with AGN service portfolio is a plus.
• Cisco or similar networking certifications are advantageous.
• Fluent in English and German, both spoken and written.
• Strong attention to detail and reliability.

Responsabilidades

• Deliver end-to-end management of the AGN service lifecycle.
• Own customer relationship management with key OE stakeholders.
• Address customer requirements and escalations with AGN squads.
• Manage official customer communications on behalf of AGN.
• Align AGN strategy with customer priorities and vice versa.
• Drive AGN marketing and value proposition.
• Coordinate closely with global AGN squads.
• Manage AGN service KPIs, SLAs, and pricing discussions.
• Support risk, incident, and problem management.

Conocimientos

IT networking expertise

AGN service portfolio knowledge

Cisco certification

English and German fluency

Attention to detail

Teamwork & initiative

Communication skills

International travel readiness

AI awareness

Descripción del empleo

About The Job

As an IT Account Manager within the Allianz Global Network (AGN) Customer Excellence/Front-End Service Management team, you will be responsible for end‑to‑end management of the AGN service lifecycle and serve as the key interface between Allianz Technology and the Allianz operating entities (OEs) across Europe. Your mission is to strengthen the perception of AGN services by delivering tangible results, managing customer relationships, and ensuring alignment between AGN strategy and customer needs. You will report to the AGN Customer Excellence/Front-End Service Management Chapter Lead based in Munich, Germany.

What You Do

• Deliver measurable improvements in AGN service perception (e.g., AES, NPS surveys)
• Own customer relationship management with key OE stakeholders
• Address customer requirements and escalations with AGN squads
• Manage official customer communication on behalf of AGN
• Align AGN strategy with customer priorities and vice versa
• Drive AGN marketing and value proposition
• Manage end‑to‑end AGN service lifecycle
• Coordinate closely with global AGN squads
• Manage AGN service KPIs, SLAs, and pricing discussions
• Support risk, incident, and problem management

What You Bring

• Technical background in IT network infrastructure at enterprise level
• Knowledge and experience with the AGN service portfolio (desirable)
• Technical certification in the field of networks (e.g., CISCO certifications) is a plus
• Fluency in English and German (spoken and written) is required
• Reliable with high precision and attention to detail
• Strong teamwork skills with high resilience, self‑organisation, and initiative
• Excellent communication and relationship‑building skills
• Availability for international business travel
• Basic AI knowledge and a genuine interest in leveraging AI tools and technologies

What We Offer

• Hybrid work model with up to 25 days per year working from abroad
• Performance‑based compensation and benefits including a company bonus scheme, pension, employee shares program, and employee discounts
• Career development and digital learning programs, international career mobility, and a culture of innovation and empowerment
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits)

Equal Opportunity Employer

Allianz Technology is an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. We welcome applications regardless of race, ethnicity, cultural background, age, gender, nationality, religion, social class, disability, or sexual orientation, or any other characteristics protected under applicable local laws and regulations.