ERP Adoption & Process Improvement Specialist

Amavir; Madrid; Presencial; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

Flowserve is seeking an IT Business Analyst to maximize the value of Enterprise Applications by driving continuous improvement and adoption. You will bridge business users, ERP teams, and technical support to enhance usage, reduce friction, and evolve processes in a global enterprise.

Based in Madrid, you will collaborate with Delivery & Modernization, Governance, and Business stakeholders to document requirements, analyze root causes, and translate opportunities into actionable demands for

Formación

• Experience with Enterprise Applications (SAP, Oracle, or similar ERP environments).
• Strong understanding of end-to-end business processes in one or more functional domains.
• Experience participating in ERP implementation, stabilization, or continuous improvement initiatives.
• Strong analytical mindset with structured problem-solving.
• Excellent communication and stakeholder management skills.
• Comfortable operating at the intersection of business and IT in a global matrix.
• Experience documenting business requirements, process improvements, and functional solutions.
• Customer-focused mindset with a passion for continuous improvement and long-term sustainability.
• Fluent in English, both written and verbal.

Responsabilidades

• Develop a strong understanding of supported business processes and Enterprise Applications.
• Build trusted relationships with business users and stakeholders.
• Identify operational friction and opportunities for improvement.
• Drive continuous improvement initiatives to increase business value.
• Perform root cause analysis to distinguish process, data, training, and technical opportunities.
• Translate improvements into documented demand items for delivery teams.
• Partner with Support teams to validate improvements deliver value.
• Support projects during testing, hypercare, and transition to steady-state operations.
• Develop and maintain business process documentation and training materials.
• Monitor KPIs related to user experience and adoption.
• Provide management with insights and measurable improvement opportunities.
• Contribute to a scalable operating model for Experience & Adoption.

Conocimientos

ERP experience

Business processes

ERP implementation

Analytical mindset

Communication skills

IT-business liaison

Documentation

Customer focus

English fluency

Descripción del empleo

Flowserve is seeking an IT Business Analyst to maximize the value of Enterprise Applications by driving continuous improvement and adoption. You will bridge business users, ERP teams, and technical support to enhance usage, reduce friction, and evolve processes in a global enterprise.

Based in Madrid, you will collaborate with Delivery & Modernization, Governance, and Business stakeholders to document requirements, analyze root causes, and translate opportunities into actionable demands for