Entry-Level Customer Success Manager — Drive Impact

Tangent; Madrid; On-site; EUR 30,000 - 60,000; Full time

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Uncapped commission

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Job summary

Tangent is a social impact platform empowering jobseekers in Madrid by connecting them with industry mentors who provide free guidance through the application process. We welcome entry-level graduates, non-graduates and career changers to join our mission-driven team.

As a Client Onboarding and Relationship Manager, you will guide new clients through onboarding, understand their needs, demonstrate Tangent's value, and drive adoption while helping expand accounts.

Qualifications

• No previous experience or a degree is required.
• Passion for Tangent's mission and the mentoring approach.
• Ability to onboard clients, manage relationships, and drive value through guidance.

Responsibilities

• Guide new clients through onboarding, ensuring a smooth introduction to Tangent's services.
• Build and maintain strong, long-lasting relationships with assigned clients.
• Proactively understand clients' business objectives, challenges, and desired outcomes.
• Demonstrate the value of Tangent's services with regular updates and best-practice recommendations.
• Drive product adoption and engagement through training, support, and proactive communication.
• Identify and resolve client issues promptly, escalating when necessary.
• Work to reduce churn and identify opportunities to expand client accounts.
• Gather client feedback and share insights with product and development teams.
• Encourage clients to become Tangent advocates via testimonials, case studies, and referrals.
• Monitor client health metrics and address issues to ensure success.
• Prepare and deliver regular client reports, highlighting achievements and areas for improvement.

Skills

Client onboarding

Relationship management

Understanding client needs

Value demonstration

Adoption and engagement

Problem solving

Retention and growth

Feedback collection

Advocacy

Job description

Tangent is a social impact platform empowering jobseekers in Madrid by connecting them with industry mentors who provide free guidance through the application process. We welcome entry-level graduates, non-graduates and career changers to join our mission-driven team.

As a Client Onboarding and Relationship Manager, you will guide new clients through onboarding, understand their needs, demonstrate Tangent's value, and drive adoption while helping expand accounts.