Entry level Customer Success Manager (€30-€60k salary + commission)

Tangent; Madrid; On-site; EUR 30,000 - 60,000; Full time

Benefits offered by this job

Uncapped commission

Benefits package

Share options

Job summary

Tangent is a social impact platform empowering jobseekers in Madrid by connecting them with industry mentors who provide free guidance through the application process. We welcome entry-level graduates, non-graduates and career changers to join our mission-driven team.

As a Client Onboarding and Relationship Manager, you will guide new clients through onboarding, understand their needs, demonstrate Tangent's value, and drive adoption while helping expand accounts.

Qualifications

• No previous experience or a degree is required.
• Passion for Tangent's mission and the mentoring approach.
• Ability to onboard clients, manage relationships, and drive value through guidance.

Responsibilities

• Guide new clients through onboarding, ensuring a smooth introduction to Tangent's services.
• Build and maintain strong, long-lasting relationships with assigned clients.
• Proactively understand clients' business objectives, challenges, and desired outcomes.
• Demonstrate the value of Tangent's services with regular updates and best-practice recommendations.
• Drive product adoption and engagement through training, support, and proactive communication.
• Identify and resolve client issues promptly, escalating when necessary.
• Work to reduce churn and identify opportunities to expand client accounts.
• Gather client feedback and share insights with product and development teams.
• Encourage clients to become Tangent advocates via testimonials, case studies, and referrals.
• Monitor client health metrics and address issues to ensure success.
• Prepare and deliver regular client reports, highlighting achievements and areas for improvement.

Skills

Client onboarding

Relationship management

Understanding client needs

Value demonstration

Adoption and engagement

Problem solving

Retention and growth

Feedback collection

Advocacy

Job description

We're looking for entry level graduates, non-graduates and career changers as Tangent's network grows globally across Europe. The starting salary is €30-€60k + commission.

What is Tangent

Tangent has created a new way to apply for jobs where industry expert mentors already working in the best companies provide free mentoring and support through the application process. On Tangent jobseekers sign-up and then connect with mentors for help with their CV, applications, industry advice and even support with salary negotiations. In today's job market it's almost impossible to get hired without the help of a mentor, they've been through the process in their career and want to give back by volunteering.

Tangent is a social impact platform built to help socially diverse backgrounds break into tech. Only 9% of tech employees come from low socioeconomic backgrounds, despite them making up 39% of the total population! That's worse than law, consulting and banking! We're on a mission to change this and we need your help!

No previous experience or a degree is required, just a passion for the mission - helping jobseekers get hired with the help of a mentor

What you'll do:

• Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth and successful introduction to Tangent's services.
• Relationship Management: Build and maintain strong, long-lasting relationships with assigned clients, acting as their trusted advisor.
• Understanding Client Needs: Proactively understand your clients' business objectives, challenges, and desired outcomes.
• Value Demonstration: Demonstrate the value of Tangent's services by providing regular updates, insights, and best practice recommendations.
• Adoption and Engagement: Drive product adoption and engagement through training, support, and proactive communication.
• Problem Solving: Identify and resolve client issues promptly and effectively, escalating where necessary.
• Retention and Growth: Work to reduce churn and identify opportunities to expand client accounts.
• Feedback Collection: Gather client feedback and share insights with the product and development teams to improve our services.
• Advocacy: Encourage clients to become advocates for Tangent through testimonials, case studies, and referrals.
• Performance Tracking: Monitor client health metrics and proactively address any potential issues to ensure success.
• Reporting: Prepare and deliver regular client reports, highlighting key achievements and areas for improvement.

Why Join Tangent?

• Competitive Salary and Commission: Earn a competitive base salary plus uncapped commission based on performance. We also offer a comprehensive benefits package.
• Make a Real Impact: You'll be directly contributing to our mission of helping jobseekers get hired with the help of a mentor
• Career Growth: We're a rapidly growing company with plenty of opportunities for career advancement.
• Dynamic Environment: You'll be part of a passionate and collaborative team.
• Competitive Salary and Benefits: We offer a competitive salary, commission structure, and benefits package.
• Personal Development: We are committed to your personal and professional development.
• Share Ownership: Be rewarded with share options in our rapidly growing company.

Our Mission:

Top jobs often go to candidates with privilege, connections and specialised training. Tangent addresses this imbalance by connecting talented individuals from diverse backgrounds with over 1,000+ industry expert mentors. These mentors provide free advice on the interview process at their companies, sharing insider tips and proven strategies from their experience at top organisations; to help candidates secure their dream sales roles. If you're passionate about our mission we want to hear from you! Be a part of the change.

We are an equal opportunity employer and encourage applications from people of all backgrounds.