Entry-Level Client Services Specialist — Global Tech Support

TransPerfect Translations International; Barcelona; Presencial; EUR 21 000 - 28 000; Tempo integral

Resumo da oferta

TransPerfect is hiring a Client Services Representative to triage user requests and configure our web-based applications. This entry-level role offers growth within Level 1 support and potential advancement into Training or cross-functional teams.

You will respond to queries, provide phone support, collaborate with site administrators on deployments, and ensure issues are addressed within SLAs while communicating across diverse cultures.

Qualificações

• Bachelor’s degree or equivalent required.
• Experience in customer service is preferred.
• Strong English communication skills essential.

Responsabilidades

• Respond to helpdesk requests and manage queries.
• Provide phone support for users.
• Coordinate with site admins for setup and training of GlobalLink applications.
• Tackle high volumes of requests within SLAs.
• Communicate with global teammates and users across cultures.
• Perform User Acceptance Testing and provide feedback.

Conhecimentos

Customer service

English proficiency

MS Office

Windows OS

Multitasking

Web apps support

Formação académica

Bachelor’s degree or equivalent

Descrição da oferta de emprego

TransPerfect is hiring a Client Services Representative to triage user requests and configure our web-based applications. This entry-level role offers growth within Level 1 support and potential advancement into Training or cross-functional teams.

You will respond to queries, provide phone support, collaborate with site administrators on deployments, and ensure issues are addressed within SLAs while communicating across diverse cultures.