Finance Systems Support Specialist (SaaS)

3px; Barcelona; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Barcelona office

Job summary

COMPANY NAME in Barcelona is seeking a Finance Systems Support Specialist to provide first-line technical support to enterprise customers in a fast-paced SaaS environment. You will investigate, troubleshoot and resolve product issues, collaborating with Product, Engineering, Consulting and Customer Success to deliver timely, effective solutions.

The role requires 3–5 years’ experience in enterprise SaaS support and familiarity with Finance Systems, FP&A software or ERP tools, along with strong

Qualifications

• 3–5 years' experience within a SaaS Technical Support, Application Support or Customer Support role.
• Experience supporting enterprise software applications.
• Exposure to Finance Systems, FP&A software, ERP, or other financial technology solutions would be highly advantageous.
• An understanding of finance processes and the needs of finance users would be beneficial.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent communication and customer relationship skills.
• Experience using ticket management platforms and CRM systems.
• Strong organisational skills with the ability to manage multiple priorities.

Responsibilities

• Provide first-line technical support to enterprise customers via email, ticketing systems and virtual meetings.
• Investigate, troubleshoot and resolve product-related issues in a timely manner.
• Escalate complex technical issues to Product and Engineering teams where required.
• Work closely with Consulting and Customer Success teams to ensure a seamless customer experience.
• Maintain accurate documentation of customer issues, resolutions and known problems.
• Monitor support cases to ensure service levels and response times are achieved.
• Identify recurring issues and contribute ideas to improve product performance and customer experience.
• Build strong product knowledge to become a trusted technical advisor for customers.
• Contribute to the continuous improvement of support processes as the business continues to scale.

Skills

Problem solving

Communication

Customer relationship skills

Collaborative mindset

Tools

Ticketing systems

CRM systems

Job description

Finance Systems Support Specialist (SaaS)

We're particularly interested in candidates who have experience supporting Finance, FP&A or other Finance Technology solutions. Whilst direct experience with financial software isn't essential, an understanding of finance systems, business processes or working with finance users will allow you to hit the ground running.

Working within a fast-paced SaaS environment, you'll be the first point of contact for customer queries, investigating technical issues, troubleshooting platform challenges and delivering an exceptional support experience. You'll collaborate closely with Product, Engineering, Consulting and Customer Success teams to ensure customers receive timely, effective solutions.

This is an excellent opportunity for someone with 3-5 years' experience within enterprise SaaS support who enjoys solving problems, working with customers and developing deep product expertise within a high-growth technology business.

Key Responsibilities

• Provide first-line technical support to enterprise customers via email, ticketing systems and virtual meetings.
• Investigate, troubleshoot and resolve product-related issues in a timely manner.
• Escalate complex technical issues to Product and Engineering teams where required.
• Work closely with Consulting and Customer Success teams to ensure a seamless customer experience.
• Maintain accurate documentation of customer issues, resolutions and known problems.
• Monitor support cases to ensure service levels and response times are achieved.
• Identify recurring issues and contribute ideas to improve product performance and customer experience.
• Build strong product knowledge to become a trusted technical advisor for customers.
• Contribute to the continuous improvement of support processes as the business continues to scale.

About You

We're looking for someone with a passion for technology, excellent problem-solving skills and a genuine desire to deliver exceptional customer experiences.

You'll be naturally curious, technically minded and confident communicating with both customers and internal stakeholders in a fast-paced SaaS environment.

You'll ideally have:

• 3-5 years' experience within a SaaS Technical Support, Application Support or Customer Support role.
• Experience supporting enterprise software applications.
• Exposure to Finance Systems, FP&A software, ERP, Accounting platforms or other financial technology solutions would be highly advantageous.
• An understanding of finance processes and the needs of finance users would be beneficial.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent communication and customer relationship skills.
• Experience using ticket management platforms and CRM systems.
• Strong organisational skills with the ability to manage multiple priorities.
• A collaborative mindset with the ability to work effectively across Product, Engineering, Consulting and Customer Success teams.

Why Apply?

• Join one of Europe's fastest-growing software businesses during an exciting period of international expansion.
• Be part of a collaborative team supporting enterprise customers across multiple global markets.
• Work closely with Product, Engineering, Consulting and Customer Success in a highly visible role.
• Gain exposure to a market-leading enterprise SaaS platform used by some of the world's most exciting businesses.
• Eexcellent opportunities for learning, development and career progression as the company continues to grow.
• Modern Barcelona office with a collaborative, high-performance culture.
• Competitive salary and comprehensive benefits package.