Enterprise CSM — Strategic Accounts | Remote

Idukki; Amer; Remote; EUR 37,000 - 50,000; Full time

Job summary

Idukki is seeking a Customer Success Manager for Enterprise with an 18-account book averaging $170K ARR. You will own post-sale lifecycle, drive renewals and expansions, and lead quarterly business reviews with data-driven insights and new capabilities.

You will partner with sales engineers and executives, respond to renewal blockers, and target continued ARR growth across a high-value portfolio.

Qualifications

• 5+ years CS at a SaaS company selling into ecommerce, martech, or retail tech.
• Track record carrying a > $2M ARR book at 110%+ NRR.
• Comfortable with C-suite + VP-level executives.
• Will-tear-up-the-slide-deck-and-show-the-dashboard energy.

Responsibilities

• Own renewal + expansion across 18 strategic accounts.
• Lead quarterly business reviews, each with a live A/B-test result and one new capability.
• Partner with the SE on every renewal-blocking technical issue.
• Identify expansion: signage, agentic shopping, rights API across the book.

Skills

CS at SaaS

Executive communications

Renewals & expansions

Job description

Idukki is seeking a Customer Success Manager for Enterprise with an 18-account book averaging $170K ARR. You will own post-sale lifecycle, drive renewals and expansions, and lead quarterly business reviews with data-driven insights and new capabilities.

You will partner with sales engineers and executives, respond to renewal blockers, and target continued ARR growth across a high-value portfolio.