Customer Success Manager. Enterprise

Idukki; Amer; Remote; EUR 37.000 - 50.000; Vollzeit

Zusammenfassung

Idukki is seeking a Customer Success Manager for Enterprise with an 18-account book averaging $170K ARR. You will own post-sale lifecycle, drive renewals and expansions, and lead quarterly business reviews with data-driven insights and new capabilities.

You will partner with sales engineers and executives, respond to renewal blockers, and target continued ARR growth across a high-value portfolio.

Qualifikationen

• 5+ years CS at a SaaS company selling into ecommerce, martech, or retail tech.
• Track record carrying a > $2M ARR book at 110%+ NRR.
• Comfortable with C-suite + VP-level executives.
• Will-tear-up-the-slide-deck-and-show-the-dashboard energy.

Aufgaben

• Own renewal + expansion across 18 strategic accounts.
• Lead quarterly business reviews, each with a live A/B-test result and one new capability.
• Partner with the SE on every renewal-blocking technical issue.
• Identify expansion: signage, agentic shopping, rights API across the book.

Kenntnisse

CS at SaaS

Executive communications

Renewals & expansions

Jobbeschreibung

# Customer Success Manager. Enterprise18 strategic accounts > $75K ARR. Quarterly business reviews, executive sponsorship, expansion targets.Remote (AMER)Full-time$49K + bonusApply for this role Ask first## About the roleYou own the post-sale lifecycle for our biggest accounts. 18-account book averaging $170K ARR. The bar is quarterly QBRs run from real data (not slides), 12-week onboarding plans, and a net retention target of 118%.## What you'll do* Own renewal + expansion across 18 strategic accounts* Lead quarterly business reviews, every QBR includes a live A/B-test result and one new capability* Partner with the SE on every renewal-blocking technical issue* Identify expansion: signage, agentic shopping, rights API across the book## What you'll need* 5+ years CS at a SaaS company selling into ecommerce, martech, or retail tech* Track record carrying a > $2M ARR book at 110%+ NRR* Comfortable with C-suite + VP-level executives* Will-tear-up-the-slide-deck-and-show-the-dashboard energy### Interview process1. 130-min intro with a hiring manager (this week)2. 260-min role-deep-dive with two team members3. 3Take-home or working session, paid if > 2 hours4. 460-min founders chat5. 5Offer in 14 days or less from the intro call**Rohin reads every application.** Replies in < 72 hours, even the 'not right now' ones.## Apply for Customer Success Manager. EnterpriseTwo minutes. We email this directly to [e-mail], no copy-paste, no follow-up form.CV / Resume , PDF, DOC, DOCX, RTF or TXT, max 4.5MBCloudflare bot-protectionComplete the challenge above to enable submit.By submitting you consent to Idukki processing your application data. We delete unsuccessful applications after 12 months.