End-User IT Support Specialist — Flexible Hours & Remote

q.beyond ibérica; Sevilla; Híbrido; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company healthcare program

30 days vacation

Flexible work location including home/

Training programs

Diversity management programs

Descripción de la vacante

q.beyond ibérica is seeking an End User Service Desk professional in Sevilla to provide 1st-level IT support for incidents and requests. You will classify tickets, perform initial troubleshooting, and guide users through solutions while maintaining service quality and SLA adherence.

Responsibilities include AD and MS 365 administration, ticketing, and knowledge-base updates. Fluency in German and basic English, plus strong communication, teamwork, and a customer-first mindset are essential.

Formación

• Completed IT training or comparable qualification.
• Experience in a service desk or IT support role is desirable.
• Strong service and customer focus with excellent communication skills.

Responsabilidades

• Receiving, classifying, and processing incidents and service requests.
• 1st-level support and initial analysis/troubleshooting.
• Escalating complex inquiries to 2nd/3rd level with full ticket documentation.
• Monitoring open tickets and ensuring SLA compliance.
• Managing user accounts (Active Directory, permissions, passwords).
• Providing support for Windows, Microsoft 365, VPN, printers, and mobile devices.
• Documenting solutions and updating the knowledge base.
• Communicating with customers in a clear, service-oriented manner.
• Collaborating on process improvements within the service desk.

Conocimientos

Very good German

Basic English

Strong communication skills

Teamwork

Educación

Completed IT training or comparable qualification

Herramientas

Active Directory

Ticketing systems

Windows

Microsoft 365

Descripción del empleo

q.beyond ibérica is seeking an End User Service Desk professional in Sevilla to provide 1st-level IT support for incidents and requests. You will classify tickets, perform initial troubleshooting, and guide users through solutions while maintaining service quality and SLA adherence.

Responsibilities include AD and MS 365 administration, ticketing, and knowledge-base updates. Fluency in German and basic English, plus strong communication, teamwork, and a customer-first mindset are essential.